ENTERPRISE SUPPORT; SERVICES Clause Samples
The 'Enterprise Support; Services' clause defines the terms under which a provider delivers support and related services to enterprise-level customers. It typically outlines the scope of support, such as technical assistance, response times, and the availability of dedicated resources or account managers. This clause ensures that large organizations receive tailored support that meets their complex needs, thereby minimizing downtime and maximizing the value of the services provided.
ENTERPRISE SUPPORT; SERVICES. 1Enterprise Support is available for purchase separately, and is provided to Customers in accordance with the provisions of Exhibit A. Enterprise
ENTERPRISE SUPPORT; SERVICES. 1Enterprise Support is available for purchase separately, and is provided to Customers in accordance with the provisions of Exhibit A. Enterprise Support may be purchased by Customer directly from Exact, or from an authorized Reseller. If purchased from a Reseller, all references in Section 1(f) and 1(g) of Exhibit A to “Exact” will mean “Reseller.” The first year of Enterprise Support is mandatory for all new Program licenses. For clarity, Exact’s Enterprise Support fees are included (no additional charge) with each subscription license.
ENTERPRISE SUPPORT; SERVICES. 9.1 Enterprise Support is available for purchase separately, and is provided to Customers in accordance with the provisions of Exhibit A. Enterprise Support may be purchased by Customer directly from ECi, or from an authorized Reseller. If purchased from a Reseller, all references in Section 1(f) and 1(g) of Exhibit A to “ECi” will mean “Reseller.” The first year of Enterprise Support is mandatory for all new Program licenses. For clarity, ECi’s Enterprise Support fees are included (no additional charge) with each subscription license.
9.2 Services other than Enterprise Support, which are provided by ECi, shall be provided to Customer in accordance with the terms of the Standard Services Agreement or Professional Services Terms referenced in the Order Document, as applicable.
ENTERPRISE SUPPORT; SERVICES. 1Enterprise Support is available for purchase separately, and is provided to Customers in accordance with the provisions of Exhibit A. Enterprise Support may be purchased by Customer directly from ECI, or from an authorized Reseller. If purchased from a Reseller, all references in Section 1(f) and 1(g) of Exhibit A to “ECI” will mean “Reseller.” The first year of Enterprise Support is mandatory for all new Program licenses. For clarity, ECI’s Enterprise Support fees are included (no additional charge) with each subscription license.
ENTERPRISE SUPPORT; SERVICES