Problem Reporting. 3.12.1 HW maintains an international problem reporting system. A website and an e-mail address is maintained and viewed by HW product managers on a regular basis. If a problem in the Software is repeatable using the latest English version and the test data supplied, and the problem is in the opinion of HW significant, HW will attempt to solve the problem in the next standard version of the Software.
3.12.2 HW shall at its own discretion make HAL-patches and workarounds for some important problems in older versions available on the website. The Licensee acknowledges that the installation of such a HAL-patch in an older version of the Software requires a professional assistance and might be more expensive than doing an update.
Problem Reporting. If you wish to report complaints or suspected Private Key Compromise, Certificate misuse, or other types of fraud, compromise, misuse, or inappropriate conduct related to Certificates at any time, you agree to follow the Problem Reporting procedures stated in Trend Micro’s CPS.
Problem Reporting. As stipulated by the Agency, the ACO and/or Agency shall provide a report listing any problem or concern encountered. Records of such reports and other related communications issued in writing during the course of Agreement performance shall be maintained by the parties. At the next scheduled meeting after a problem has been identified in writing, the party responsible for resolving the problem shall provide a report setting forth activities taken or to be taken to resolve the problem together with the anticipated completion dates of such activities. Any party may recommend alternative courses of action or changes that will facilitate problem resolution. The Agency has final authority to approve problem- resolution activities.
Problem Reporting. Customer is responsible for reporting problems relating to the Services provided hereunder to Fidelity’s customer service or operations staff at the contact numbers or addresses provided by Fidelity from time to time.
Problem Reporting. Customer is responsible for reporting problems to InterCept’s customer service or operations staff at the contact numbers or addresses provided by InterCept from time to time.
Problem Reporting. The YCITS Help Desk will collect information from the Customer and open an electronic trouble ticket. Information needed for problem reporting and tracking will include:
Problem Reporting. County will maintain a problem reporting and Work Request System which includes Member access in order to manage problem resolution and work order completion, as well as to provide statistical information for System management. Guidelines for SCPSC to report problems and request work are included in Schedule G - SCPSC Responsibilities.
Problem Reporting. 3.13.1 HW maintains an international problem reporting system. A website and an e-mail address is maintained and viewed by HW product managers on a regular basis. If a problem certain functions made available for the Subscriber through use of Services is repeatable using the latest English version and the test data supplied, and the problem is in the opinion of HW significant, HW will attempt to solve the problem in the next standard version of the Services.
Problem Reporting. As stipulated by the Agency, the Contractor and/or Agency shall provide a report listing any problem or concerns encountered. Records of such reports and other related communications issued in writing during the course of Contract performance shall be maintained by the parties. At the next scheduled meeting after a problem has been identified in writing, the party responsible for solving the problem shall provide a report setting forth activities taken or to be taken to resolve the problem together with the anticipated completion dates of such activities. Any party may recommend alternative courses of action or changes that will facilitate problem resolution. The Contract Owner has final authority to approve problem-resolution activities. The Agency’s acceptance of a problem report shall not relieve the Contractor of any obligation under this Contract or waive any other remedy. The Agency’s inability to identify the extent of a problem or the extent of damages incurred because of a problem shall not act as a waiver of performance or damages under this Contract.
