Common use of Error Type Clause in Contracts

Error Type. Response Time Severity 1 Error 1 hour Severity 2 Error 2 hours Severity 3 Error 24 hours With respect to Severity 1 Errors, we endeavor to resolve such errors within 1 business day and will escalate those matters to senior support staff to assist with timely resolution. We will provide status updates for Severity 1 Errors every business day and for Severity 2 Errors every two business days until resolved.