Common use of Errors and complaints Clause in Contracts

Errors and complaints. 2.1. You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer section 4 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX Telephone: +00 (0)000 000 0000 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx

Errors and complaints. 2.1. 2.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 2.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 2.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer section 4 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 2.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx Xxxxx, Xxxxxx, Xxxxxx X00 0XX Telephone: +00 (0)000 000 0000 E-mailEmail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx

Errors and complaints. 2.1. 2.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 2.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 2.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer to section 4 four for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 2.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX Telephone: +00 (0)000 0) 000 0000 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx000 0000

Errors and complaints. 2.1. 2.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 2.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 2.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer section 4 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints complaint’s procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 2.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx XxxxxExchange Tower, XxxxxxLondon, X00 0XX E14 9SR Telephone: +00 (0)000 000 0000 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx

Errors and complaints. 2.1. 3.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 3.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or and/ or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 3.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer to section 4 5 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 3.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx XxxxxExchange Tower, Xxxxxx, X00 0XX London E14 9SR Telephone: +00 (0)000 0000 000 0000 E-mail/ 0000 000 0000 Email: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xxxxxxxxxxx.xxxx@

Errors and complaints. 2.1. 2.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 2.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 2.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer to section 4 four for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 2.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx XxxxxExchange Tower, XxxxxxHarbour Exchange, X00 0XX London E14 9SR Telephone: +00 (0)000 0000 000 0000 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx0000

Errors and complaints. 2.1. You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer section 4 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx Xxxxx, Xxxxxx, X00 0XX Telephone: +00 (0)000 000 0000 GF005/0119 Page 4 of 6 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx

Errors and complaints. 2.1. 2.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 2.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 2.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first first instance (please refer to section 4 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 2.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling se7ling disputes between consumers and businesses providing financial financial services. Their contact details are: Address: Xxxxxxxx XxxxxExchange Tower, Xxxxxx, X00 0XX London E14 9SR Telephone: +00 (0)000 000 0000 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xxxxxxxxxxx.xxxx@xxxxxxxx-xxxxxxxxx.xxx.xx

Errors and complaints. 2.1. 3.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 3.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 3.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first first instance (please refer to section 4 5 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 3.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial financial services. Their contact details are: Address: Xxxxxxxx XxxxxExchange Tower, Xxxxxx, X00 0XX London E14 9SR Telephone: +00 (0)000 000 0000 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xxxxxxxxxxx.xxxx@xxxxxxxx-xxxxxxxxx.xxx.xx

Errors and complaints. 2.1. 2.1 You will see details of any funds transferred and any forwarded or redirected payments in the next statement that you receive for your New Account. You should check your statement carefully and let us know as soon as possible if you think there has been an error or if funds haven’t been transferred or a payment hasn’t been forwarded or redirected as expected. 2.2. 2.2 If something goes wrong with the Current Account Switch Service (for example if a payment is not redirected, is redirected incorrectly, or is lost), we will correct the error, you will receive a refund of any interest and/or charges incurred, paid or lost on your Old Account or your New Account as a result of the failure and we will notify you of any action we have taken and the outcome. 2.3. 2.3 If you have a complaint about the Current Account Switch Service it should be raised with us in the first instance (please refer section 4 for details of how to do this) and we will deal with it as quickly as possible under our internal complaints procedure, copies of which are available on request. We will tell you if we pass your enquiry on to your Old Bank and advise you how we intend to deal with your complaint from that point. 2.4. 2.4 If we do not resolve your complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is the independent service for settling disputes between consumers and businesses providing financial services. Their contact details are: Address: Xxxxxxxx XxxxxExchange Tower, XxxxxxLondon, X00 0XX E14 9SR Telephone: +00 (0)000 000 0000 E-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx