Client Complaints. The Operator and AHS shall promptly inform the other party of any material complaints, concerns or grievances made to or against the Operator with respect to the Services. The Operator acknowledges that AHS is required to establish and maintain a patient concerns resolution process in accordance with the Patient Concerns Resolution Process Regulation (AR 124/2006) and that AHS has been advised by the Office of the Alberta Ombudsman that all contracted service providers are also required to have a patient concerns resolution process in place. The Operator shall comply with the Patient Concerns Resolution Process in Schedule “D”, Appendix 5.
Client Complaints. The Service Provider will comply with the Client concerns resolution process described in Schedule “E”.
Client Complaints. 12.1 The Partner will promptly inform the Company by telephone and in writing, of any complaint against the Company and/or any of its Affiliated Entities Upon Company’s request the Partner shall submit a full and detailed report with any supporting documents relating to the complaint within five (5) days of receiving the complaint.
12.2 The Partner agrees to notify the Company of any written complaint received from any Introduced Client which relates to any function that the Partner has undertaken and, in the event, the Partner agrees action is necessary, it undertakes to take reasonable steps to amend its procedures to avoid the occurrence of similar complaints in the future.
Client Complaints. 25.1 The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative. Complaints shall be addressed, in the first instance, to the Customer Support Department in the e-mail address xxxxxxx.xx@xxxxxxxx.xxx. If the Client receives a response from the Customer Support Department but deems that the complaint needs to be raised further, the Client should complete the Complaint Form which is publicly available on the Client’s member area and send it to xxxxxxxxxx.xx@xxxxxxxx.xxx.
25.2 The Client must inform the Company immediately if an incorrect Transaction appears on his Account.
25.3 Any complaint relating to the execution or non-execution of an order will be considered only on the expressed condition that it is made in writing upon the occurrence of the events in question and at the latest before the opening of the relevant market on the day after the execution, that is, within a 24-hour period from the time of occurrence of the complaint. It should be noted that the use of an expert advisor or any other program that is used to perform technological and/or algorithmic trading, also alleviates you of any right to claim any sort of compensation from the Company.
25.4 Once this period has expired, the Client shall no longer have any rights, of any type and form, against the Company.
25.5 The document entitled Complaint Form, available in the members’ area, should be used for any complaint a Client may have. The Client may complete the Complaint Form with all the information requested and may return the form to the Company as mentioned in the specific document.
25.6 Clients shall contribute to the Company, in handling of Client’s claims, by providing the Company’s Support Department with all the necessary information, including, but not limited to:
25.7 The Client has the obligation to avoid any kind of offensive vocabulary, intimidation, unsubstantiated accusations or emotional interpretation of anything related to his claim or to the Company or its business.
Client Complaints. 13.1 The Publisher will promptly inform the Advertiser by telephone and in writing, of any complaint against the Advertiser and/or any of its Affiliated Entities that Publisher may come across. Upon Advertiser’s request the Publisher shall submit a full and detailed report with any supporting documents relating to the complaint within five (5) days of receiving the complaint.
13.2 The Publisher agrees to notify the Advertiser of any written complaint received from any Introduced Client which relates to any function that the Publisher has undertaken and, in the event, the Publisher agrees action is necessary, it undertakes to take reasonable steps to amend its procedures to avoid the occurrence of similar complaints in the future.
Client Complaints. 17.1. The Company shall maintain effective and transparent procedures for the reasonable and prompt handling of complaints received from the Client and shall keep a record of each complaint and the measures taken for its resolution or handling. Notwithstanding the above, the Client reserves the right to proceed with legal action against the Company.
17.2. The Parties agree to make every reasonable effort for resolving any disputes between them before commencing any litigation proceedings.
Client Complaints. The Representative must pay the costs incurred by the Licensor or other persons in the event that costs are incurred to remedy a complaint made by a client in reference to service of the Representative under this Agreement. The Licensor may in its unfettered discretion take such action as it considers necessary to remedy such complaints. In particular the Representative agrees:
(a) it is the Representative’s responsibility to indemnify the Licensor and Aussie Pooch under clause 12 in regard to any loss or damage that may arise due to the Representative’s conduct of the Business;
(b) any action taken by the Licensor or Aussie Pooch under this clause will be taken on behalf of the Representative and the Representative confirms its granting of authority to the Licensor or Aussie Pooch to take such action;
(c) if any amount is to be paid to any Client in settlement of a complaint that amount will be payable by the Representative and in no circumstances will the Licensor or Aussie Pooch be liable to pay any amount to any Client to settle any complaint in regard to the Business or the Representative’s conduct of the Business.
Client Complaints. 8.1 Any complaint about the performance of the Contract must be made in writing to the Contractor’s representative named in the schedule within 5 working days of the occurrence and the Contractor will take all necessary action, without cost to the Client, to investigate and (unless it reasonably considers that the complaint was not justified) take any necessary remedial action.
8.2 In the absence of complaint it will be assumed that the Client is satisfied with the Contractor’s performance of the Contract.
8.3 In the event of a complaint, having been investigated and proven, the Client reserves the right to require the Contractor to:
(a) take whatever steps are necessary to rectify the default at the Contractor’s cost or
(b) meet any costs that the Client has to meet with an alternative supplier of services to rectify the cause of the complaint
Client Complaints. 18.1. The purpose of this Clause is to ensure fair and consistent dealing with Client complaints whilst striving to provide the highest level of customer service.
18.2. The Principal maintains effective and transparent procedures for reasonable and prompt complaint handling for existing and potential clients and keeps records of complaints and measures taken for complaint resolution.
18.3. All complaints are fully investigated and addressed with the Principal’s highest capabilities.
18.4. All complaint claims and mediation proceedings shall be conducted in the English language alone.
18.5. Any reason to make a complaint by or on behalf of the Client must be submitted to the Principal via the Company by any of the below available official contact methods:
18.5.1. Via email to the Company Support Department at: xxxxxxx@xxxxxxxxxx.xxx.
18.6. In case the complaint is submitted to the Principal by the Client’s legal representative on behalf of the Client (hereinafter also referred to as: the ‘Attorney’, wherever applicable), then the Attorney must present to the Principal a valid, duly signed, and apostilled Power of Attorney (hereinafter also referred to as: the ‘POA’, wherever applicable).
18.7. Without receiving the POA by the Principal, the Principal shall not start investigating the complaint.
18.8. Both parties (i.e., the Principal and the complainant Client, including the Attorney, if applicable) will attempt in good faith to negotiate a settlement to any claim or dispute between them arising out of or in connection to this Agreement and/or any service, product, document, agreement, etc. the Principal promotes.
18.9. Without derogating the provisions above, this Clause explicitly sets exclusive jurisdictions to the courts of Kingstown, St. Xxxxxxx and the Grenadiers, and Client shall not be entitled to submit any dispute to the courts of their domicile which contradicts said process.
Client Complaints. 8.1 You agree consumers have access via your AFS licensee to internal dispute resolution (IDR) processes and an appropriate external dispute resolution (EDR) scheme for any breaches of the FPA Professional Ongoing Fees Code resulting in direct financial loss.
8.2 You agree to notify us within 21 business days of becoming aware of any dispute or complaint by a client or former client in relation to an ongoing fee agreement to which the FPA Professional Ongoing Fees Code applies or applied.
