Common use of ESCALATION PROCEDURES Clause in Contracts

ESCALATION PROCEDURES. Documented customer support processes are to be developed by PSI. Specific process documentation is required for the following: o customer support procedures o trouble escalation procedures o trouble ticketing, tracking, and resolution PSI must provide information to the IXC customer describing customer support, problem resolution, and trouble escalation procedures, customer contact information, and trouble reporting methods.

ESCALATION PROCEDURES. Documented customer support processes are to be developed jointly by PSIPSI and IXC. Specific process documentation is required for the following: o customer support procedures o trouble escalation procedures o trouble ticketing, tracking, and resolution PSI must provide information to the IXC customer describing customer support, problem resolution, and trouble escalation procedures, customer contact information, and trouble reporting methods.

ESCALATION PROCEDURES. Documented customer support processes are to be developed by PSI. Specific process documentation is required for the following: o - customer support procedures o - trouble escalation procedures o - trouble ticketing, tracking, and resolution PSI must provide information to the IXC customer describing customer support, problem resolution, and trouble escalation procedures, customer contact information, and trouble reporting methods.

ESCALATION PROCEDURES. Documented customer support processes are to be developed jointly by PSIPSI and IXC. Specific process documentation is required for the following: o - customer support procedures o - trouble escalation procedures o - trouble ticketing, tracking, and resolution PSI must provide information to the IXC customer describing customer support, problem resolution, and trouble escalation procedures, customer contact information, and trouble reporting methods.