Common use of ESCALATION PROCEDURES Clause in Contracts

ESCALATION PROCEDURES. (a) Each of the parties shall escalate and negotiate, in good faith, any claim or dispute that has not been satisfactorily resolved between the parties at the level where the issue is discovered and has immediate impact (excluding issues of title to work product, which shall be initially addressed at the general counsel level but otherwise pursuant to Section 10.2(b) following). To this end, each party shall escalate any and all unresolved disputes or claims in accordance with this Section 10.2 at any time to persons responsible for the administration of the relationship reflected in this Agreement. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. If such parties do not resolve the underlying dispute within ten (10) Days of its escalation to them, then either party may notify the other in writing that he/she desires to elevate the dispute or claim to the President of RMSS and the President of Licensee or their designated representative(s) for resolution.

Appears in 2 contracts

Samples: Ots and Ots Gold Software License Agreement (Fidelity National Information Services, Inc.), Ots and Ots Gold Software License Agreement (Fidelity National Title Group, Inc.)

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ESCALATION PROCEDURES. (a) Each of the parties shall escalate and negotiate, in good faith, any claim or dispute that has not been satisfactorily resolved between the parties at the level where the issue is discovered and has immediate impact (excluding issues of title to work product, which shall be initially addressed at the general counsel level but otherwise pursuant to Section 10.2(b11.2(b) following). To this end, each party shall escalate any and all unresolved disputes or claims in accordance with this Section 10.2 11.2 at any time to persons responsible for the administration of the relationship reflected in this TEAM Software License Agreement. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. If such parties do not resolve the underlying dispute within ten (10) Days of its escalation to them, then either party may notify the other in writing that he/she desires to elevate the dispute or claim to the President of RMSS and the President of Licensee or their designated representative(s) for resolution.

Appears in 2 contracts

Samples: Team Software License Agreement (Fidelity National Information Services, Inc.), Team Software License Agreement (Fidelity National Title Group, Inc.)

ESCALATION PROCEDURES. (a) Each of the parties shall escalate and negotiate, in good faith, any claim or dispute that has not been satisfactorily resolved between the parties at the level where the issue is discovered and has immediate impact (excluding issues of title to work product, which shall be initially addressed at the general counsel level but otherwise pursuant to Section 10.2(b11.2(b) following). To this end, each party shall escalate any and all unresolved disputes or claims in accordance with this Section 10.2 11.2 at any time to persons responsible for the administration of the relationship reflected in this SIMON Software License Agreement. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. If such parties do not resolve the underlying dispute within ten (10) Days of its escalation to them, then either party may notify the other in writing that he/she desires to elevate the dispute or claim to the President of RMSS and the President of Licensee or their designated representative(s) for resolution.

Appears in 2 contracts

Samples: Simon Software License Agreement (Fidelity National Information Services, Inc.), Simon Software License Agreement (Fidelity National Title Group, Inc.)

ESCALATION PROCEDURES. (a) Each of the parties shall escalate and negotiate, in good faith, any claim or dispute that has not been satisfactorily resolved between the parties at the level where the issue is discovered and has immediate impact (excluding issues of title to work product, which shall be initially addressed at the general counsel level but otherwise pursuant to Section 10.2(b11.2(b) following). To this end, each party shall escalate any and all unresolved disputes or claims in accordance with this Section 10.2 11.2 at any time to persons responsible for the administration of the relationship reflected in this Agreement. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. If such parties do not resolve the underlying dispute within ten (10) Days of its escalation to them, then either party may notify the other in writing that he/she desires to elevate the dispute or claim to the President of RMSS Fidelity National Information Solutions, Inc. and the President of Licensee Fidelity National Title Group, Inc. or their designated representative(s) for resolution.

Appears in 2 contracts

Samples: Softpro Software License Agreement (Fidelity National Information Services, Inc.), Softpro Software License Agreement (Fidelity National Title Group, Inc.)

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ESCALATION PROCEDURES. (a) Each of the parties shall escalate and negotiate, in good faith, any claim or dispute that has not been satisfactorily resolved between the parties at the level where the issue is discovered and has immediate impact (excluding issues of title to work product, which shall be initially addressed at the general counsel level but otherwise pursuant to Section 10.2(b11.2(b) following). To this end, each party shall escalate any and all unresolved disputes or claims in accordance with this Section 10.2 11.2 at any time to persons responsible for the administration of the relationship reflected in this Agreement. The location, format, frequency, duration and conclusion of these elevated discussions shall be left to the discretion of the representatives involved. If such parties do not resolve the underlying dispute within ten (10) Days of its escalation to them, then either party may notify the other in writing that he/she desires to elevate the dispute or claim to the President of RMSS Fidelity Information Services, Inc. (“FIS”) and the President of Licensee Fidelity National Title Group, Inc. (“FNTG”) or their designated representative(s) for resolution.

Appears in 1 contract

Samples: Softpro Software License Agreement (Lender Processing Services, Inc.)

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