ESCALATION PROCEDURES. The Dial Telecom Helpdesk has the escalation contact details of the next level of management at hand in order to be communicated to the Subscriber. This is necessary where the Subscriber is not satisfied with the current level of service from the first contact or the first contact level is for whatever reason unavailable. 1st Level Xxxx Xxxxxxxxx NOC leader xxxx.xxxxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 2nd Level Xxxxx Xxxxxxx Wholesale Manager xxxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 2nd Level Xxxx Xxxxxxx Retail Manager xxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 3rd Level Xxxxx Xxxxxxx Technical Director xxxxx.xxxxxxx@xxxxxxxxxxx.xx +000 000 000 000 6 FINAL PROVISIONS 6.1 This agreement can only be modified or cancelled by a written amendment signed by the representatives of both contractual parties. 6.2 If there is no other agreement, the legal conditions of this SLA are ruled by the Czech commercial code. 6.3 This agreement shall be printed in 2 copies and each side shall receive one copy. 6.4 The contractual parties declare, that the Agreement has been read before the Contract signature.
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement (Sla)
