Example Calculation. a. Total requests during the reporting month equal 17. b. Total requests failing the standard of 100% equal 2. c. Percentage data recovery response is calculated as follows: ((17 – 2) / 17) * 100 = 88.24% d. The threshold of 90.01% less the percentage data recovery response of 88.24% = 1.77%. The difference is greater than a 1% reduction but is less than a 2% reduction; therefore, citizens is due 1% of the services fees as a performance credit. Company Name (“Vendor”): Agreement Name/Number (“Agreement”): Primary Vendor Contact Name: Telephone: Email: Citizens is subject to Florida public records laws, including Chapter 119, Florida Statutes. As a part of providing public access to Citizens’ records, Citizens makes its contracts available on Citizens’ external website located at xxx.xxxxxxxxxxx.xxx/xxxxxxxxx. This Addendum is incorporated into the Agreement in order to address Citizens’ public posting of the Agreement and its disclosure to third parties. If Vendor asserts that any portion of the Agreement is exempt from disclosure under Florida public records laws, (the “Redacted Information”), such as information that Vendor considers a protected “trade secret” per Section 815.045, Florida Statutes, then Vendor must select the corresponding declaration below and provide the following to Xxxxxx.XxxxxxxxxxXxxxxx@xxxxxxxxxxx.xxx: (1) A copy of the Agreement in PDF format with the Redacted Information removed (the “Redacted Agreement”); and, (2) A dated statement on Vendor’s letterhead in PDF format clearly identifying the legal basis for Vendor’s redaction of the Redacted Information (the “Redaction Justification”).
Appears in 5 contracts
Samples: Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service, Vendor Master Agreement for Software as a Service