Common use of Expectations of Participants Clause in Contracts

Expectations of Participants. It is incumbent upon the prospective adoptive parents to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. Participants understand that FRC has and all Supervised Providers must have a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept and a copy of all receipts should be shared with FRC. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call and emails will be responded to within 24 to 48 hours. A cell phone number will be provided and 24-hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether FRC can assist with a possible adoption. Only if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II fees.

Expectations of Participants. It is incumbent upon the prospective adoptive parents to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. Participants understand that FRC has and all Supervised Providers must have a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call and emails will be responded to within 24 to 48 hours. A cell phone number will be provided and 24-hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether or not FRC can assist with a possible adoption. Only if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II fees.

Expectations of Participants. It is incumbent upon the prospective adoptive parents Participants to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit Visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Also visit xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxxx-xxxxxxx (non-Hague) or xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxx-xxxxxxx (Hague) to confirm if the child will qualify for international adoption. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants you to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. SAMPLE Participants understand that FRC has has, and all Supervised Providers must have have, a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept kept, and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call and emails will be responded to within 24 to 48 hours. A cell phone number will be provided provided, and 24-hour availability is available for unusual or emergency circumstances. SAMPLE In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns concerns, or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC XXX believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether FRC can assist with a possible adoption. Only if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II fees.

Expectations of Participants. It is incumbent upon the prospective adoptive parents Participants to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit Visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Also visit xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxxx-xxxxxxx (non-Hague) or xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxx-xxxxxxx (Hague) to confirm if the child will qualify for international adoption. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants you to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. SAMPLE Participants understand that FRC has has, and all Supervised Providers must have have, a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, include but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. It is incumbent upon Participants to continue to provide all updated social and medical information that becomes available up until the time a visa is issued and the child(ren) travels to the US. If you need support in getting additional information, please advise FRC. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept kept, and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center FRC and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center FRC or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center FRC be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call calls and emails will be responded to within 24 to 48 hours. A cell phone number will be provided provided, and 24-hour availability is available for unusual or emergency circumstances. SAMPLE In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, and in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns concerns, or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC XXX believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, the participants must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether FRC can assist with a possible adoptionPrimary Provider services. Only Phase II occurs if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II feesattorney.

Expectations of Participants. It is incumbent upon the prospective adoptive parents to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. Participants understand that FRC has and all Supervised Providers must have a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call and emails will be responded to within 24 to 48 hours. A cell phone number will be provided and 24-hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC XXX believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether or not FRC can assist with a possible adoption. Only if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II fees.

Expectations of Participants. It is incumbent upon the prospective adoptive parents to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. Participants understand that FRC has and all Supervised Providers must have a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. COMMUNICATION EXPECTATIONS Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call and emails will be responded to within 24 to 48 hours. A cell phone number will be provided and 24-hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC believes that the participants have become adversarial in their relationship with FRC. PARTICIPANTS DECIDING TO DISCONTINUE SERVICES & PROPER NOTICE A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. FEES FOR SERVICES There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether or not FRC can assist with a possible adoption. Only if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II fees.

Expectations of Participants. It is incumbent upon the prospective adoptive parents Participants to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit Visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Also visit xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxxx-xxxxxxx (non-Hague) or xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxx-xxxxxxx (Hague) to confirm if the child will qualify for international adoption. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants you to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. SAMPLE Participants understand that FRC has has, and all Supervised Providers must have have, a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept kept, and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call calls and emails will be responded to within 24 to 48 hours. A cell phone number will be provided provided, and 24-hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns concerns, or questions so that their thoughts are addressed on an ongoing basis. SAMPLE FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC XXX believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether FRC can assist with a possible adoptionPrimary Provider services. Only Phase II occurs if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II feesattorney.

Expectations of Participants. It is incumbent upon the prospective adoptive parents Participants to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit Visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Also visit xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxxx-xxxxxxx (non-Hague) or xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxx-xxxxxxx (Hague) to confirm if the child will qualify for international adoption. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants you to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. SAMPLE Participants understand that FRC has has, and all Supervised Providers must have have, a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept kept, and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call calls and emails will be responded to within 24 to 48 hours. A cell phone number will be provided provided, and 24-hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, and in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns concerns, or questions so that their thoughts are addressed on an ongoing basis. SAMPLE FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC XXX believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, the participants must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether FRC can assist with a possible adoptionPrimary Provider services. Only Phase II occurs if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II feesattorney.

Expectations of Participants. It is incumbent upon the prospective adoptive parents Participants to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit Visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Also visit xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxxx-xxxxxxx (non-Hague) or xxx.xxxxx.xxx/xxxxxxxx/xxxxxxxxxxx-xxxxxxx-xxxxxxxx/xxxxx-xxxxxxx (Hague) to confirm if the child will qualify for international adoption. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants you to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. Participants understand that FRC has has, and all Supervised Providers must have have, a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept kept, and a copy of all receipts should be shared with FRC. Participants are directed to the State Department website (xxxxxxxx.xxxxx.xxx) with information on adoption fees for each country adoption program. This fee information offers a reliable source of information and a benchmark to ensure that fees paid in-country are not unreasonably high and not intended to influence an adoption. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call and emails will be responded to within 24 to 48 hours. A cell phone number will be provided provided, and 24-hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns concerns, or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether FRC can assist with a possible adoption. Only if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II fees.

Expectations of Participants. It is incumbent upon the prospective adoptive parents to review the country specific information in its entirety on the US Department of State website. This information includes contact information for the offices that oversee adoption in every country and an overview of the country’s adoption process and laws. Please visit xxx.xxxxxxxx.xxxxx.xxx for country specific information. Participants are aware that FRC cannot and will not provide legal advice or opinions. Further, it is the responsibility of participants to ensure that all documentation, legal and otherwise, pertaining to the proposed adoption meet the statutory and legal requirements of the country of origin, the Hague Convention and USCIS. FRC strongly encourages participants to obtain competent legal counsel in the country of origin and the US state where they reside as applicable. Participants understand that FRC has and all Supervised Providers must have a strict policy prohibiting employees and agents from giving money or other considerations, directly or indirectly, to a child’s parent(s), other individual(s), or any entity as payment for the child or as an inducement to release the child. If permitted or required by the foreign country and US state, an agency or person may remit reasonable payments for activities related to the adoption proceedings, pre-birth and birth medical costs, the care of the child, the care of the birth mother while pregnant and immediately following birth of the child, or the provisions of child welfare and child protection services generally. Permitted or required contributions shall not be remitted as payment for the child or as an inducement to release a child for adoption. All documents relating to the adoption of the child must be shared with FRC. These include, but are not limited to documents that declare the child to be free for adoption, a child’s background study (including all medical/social/educational history about the child), any and all court documents, documents prepared by an in-country attorney, birth certificates, passport, etc. Adoptive families often have contacts in foreign countries, either government officials or attorneys or others who are familiar with adoption regulations. It is essential that contact information be shared with FRC. It is incumbent upon FRC, as the Primary Provider, to make a reasonable effort to ensure that the contacts a family has made are the correct venue for proper adoption processing. Intercountry adoption is a complicated process. Some countries have separate types of adoption: ; one for domestic in-country adoptions and one for children who will be adopted by foreigners or by persons holding citizenship in that country but intending to bring the child into the US. It is essential that the appropriate steps be taken, in the proper sequence, to avoid steps that may run contrary to the intercountry adoption regulations and thus prevent a family from gaining a visa to bring the child into the US. Participants must keep detailed information regarding any adoption-related fees previously paid prior to FRC’s involvement in the process and all fees paid as the adoption process continues. Receipts should be kept and a copy of all receipts should be shared with FRC. Participants agree to hold and save harmless Family Resource Center and its representatives of any and all reasonable expenses and fees for such attorneys and its costs, in the event it should become necessary or advisable, in the reasonable opinion of Family Resource Center or its representatives to be represented by attorneys in any judicial proceedings related to the process of adopting this child, or any judicial proceedings ancillary thereto, provided however, this indemnification is not intended to apply should Family Resource Center be adjudicated to be negligent in discharging its responsibilities in said adoption process. Participants requesting Primary Provider Services will be assigned an FRC Case Coordinator. The Case Coordinator can be expected to communicate directly with participants on an ongoing basis. Phone call and emails will be responded to within 24 to 48 hours. A cell phone number will be provided and 24-24 hour availability is available for unusual or emergency circumstances. In addition to the contacts referred to above, FRC’s Executive Director is available to speak with participants during regular working hours, and, in an emergency. The Executive Director can be contacted 24 hours a day through FRC’s main line. Participants are encouraged to send to FRC’s Executive Director via email, any concerns or questions so that their thoughts are addressed on an ongoing basis. FRC requests that participants keep in mind the potential for difficulty with this process. Often, in matters pertaining to adoption, emotions run high. The best that all parties can do is to stay in communication with one another, even when this is the case. It is also important to remember that in adoption situations communication can become confused and therefore participants and FRC shall strive to and are responsible for keeping lines of communication open. It is FRC's expectation that participants will, even in the face of emotional intensity and raised anxiety, be patient and civil in their communication with FRC. FRC reserves the right to withdraw from this agreement at any time if, at their sole discretion, FRC XXX believes that the participants have become adversarial in their relationship with FRC. A decision to discontinue service on the part of participants, must be put in writing and sent to FRC by fax or email communication, followed by a telephone call and confirmation with the Executive Director that the fax or email was received. Taking the action described above constitutes “proper notice” to the agency by participants of a decision to discontinue providing services. When participants choose not to continue working with FRC they are aware that all funds previously paid in association with these services are non-refundable. There are two phases of payment associated with the provision of Primary Provider Services. In Phase I, FRC will conduct an initial assessment of the potential adoptive placement and determine whether or not FRC can assist with a possible adoption. Only if a valid home study has been completed and FRC and the participants are able to identify a cooperative in-country governmental entity or attorney will FRC agree to provide Primary Provider Services and participants will be asked to submit Phase II fees.