Expert Users. (i) The Customer must appoint an internal Expert User (or users as required) at each Site to act as its representative and point of contact in relation to all software defect reporting and user assistance requests. The Expert User/s must have completed appropriate formal training provided by Deswik staff.
Appears in 37 contracts
Samples: And Maintenance Agreement, Software Support and Maintenance Agreement, And Maintenance Agreement
Expert Users. (i) The Customer must appoint an internal Expert User (or users as required) at each Site site to act as its representative and point of contact in relation to all software defect reporting and user assistance requests. The Expert User/s must have completed appropriate formal training provided by Deswik staff.
Appears in 4 contracts
Samples: Software Support and Maintenance Agreement, Software Support and Maintenance Agreement, Software Support and Maintenance Agreement
Expert Users. (i) The Customer must appoint an internal Expert User (or users as required) at each Site to act as its representative and point of contact in relation to all software system defect reporting and user assistance requests. The Expert User/s must have completed appropriate formal training provided by Deswik Loadscan staff.
Appears in 2 contracts
Samples: Support Agreement, www.loadscan.com
