Extended Support. PURCHASER may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER with converting PURCHASER’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER with the Software Program’s corrupted database files (as outlined in Paragraph 7 of this Agreement); reviewing PURCHASER’s database files for training purposes; or assisting PURCHASER in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 4, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER should desire this advanced level of support, PURCHASER agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASER's data PRIOR to PURCHASER receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER agrees to sign and return to ELITE the “General Credit Card Authorization”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASER’s database file can be converted or repaired and will provide PURCHASER with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASER’s database files and PURCHASER’s payment toward the diagnostic fee. If PURCHASER desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASER’s database files, and PURCHASER is responsible for all fees incurred wheth...
Extended Support. This option entails that PostNord Strålfors undertakes to provide support to the Customer in matters which exceed the support function offered by PostNord Strålfors as a part of the standard service. The following are examples of what the extended support function may contain: • support to the end users of the Service; • administration of the Customer’s administration interface; • extended service hours for the support service: and/or • fixed deadlines for support measures. • technical monitoring of the Customer’s flows The agreement on extended support, as well as the extent thereof, is set out in the Customer Assignment. The Customer will be charged a fee for the extended support in accordance with PostNord Strålfors’ price appendix, applicable from time to time.
Extended Support. 1. Level of mentoring support needed by new staff members to be determined by Cooperative administration.
2. The mentor and mentee will sign an agreement each semester outlining responsibilities.
3. Mentors will be required to submit a monthly calendar logging activities and supports provided to the mentee.
4. Mentors are required to attend an orientation and training sessions.
5. Compensation will be paid on January 20 and June 20 of each year.
Extended Support. 1. It shall be possible for the Contracting Partner, in consideration of an additional fee, to customize to its own requirements the basic services mentioned in Article II Sect.
2 a) beyond the stipulated operating times over various windows of time for the Support Services (hereinafter: “Extended Support”).
2. In addition, the “Basic Extended Support” shall comprise the following Support Services: - customer-specific operating times, - hotline during the extended operating times, - a maximal two (2) hours of reaction time during the entire operating times, - During the extended operating times, the Support Services shall, in addition, comprise: - initiating and carrying out measures with means of the respective Supported Component, - checking of data structures, - the starting and stopping of processes.
Extended Support. The following benefits are available during the Extended Support phase:
Extended Support. Scriptel may offer one or more support plans for extended support levels offered to Customers in accordance with a written extended support agreement (“Extended Support Agreement”). Any Extended Support Agreement entered into between Scriptel and Customer shall be incorporated into these Sales Terms and part of the Agreement.
Extended Support a. Unless agreed to otherwise in the agreement between End-User and Bizagi or the Bizagi Authorized Reseller, Bizagi will provide End User with Extended Support as set forth at the following URL: xxxxx://xxx.xxxxxx.xxx/sa?GL&ES&BES . In the foregoing document, references to Customer shall be deemed to refer to End User.
Extended Support. If required, we will provide support for Extended Working Hours, for an additional monthly charge, as defined on the Order Form.
Extended Support. (a) Subject to Customer’s compliance with all the terms of these Extended Support Terms and payment of the applicable fees, Riverbed shall use reasonable efforts to provide Extended Support as set forth in Section 1(b) below. For clarity, Riverbed is not obligated to deliver any Extended Support unless Riverbed has received and accepted a written purchase order (submitted by Customer directly to Riverbed or placed indirectly by Customer through a Riverbed authorized channel partner) for such Extended Support. Without limiting the foregoing, Customer acknowledges and agrees that (i) Customer’s purchase of Products (including any Support plans) is covered under one or more separate agreements, (ii) Customer is not granted any rights in or to any Product or any entitlement to receive any Support services under these Extended Support Terms, and (iii) no purchase of any Products, Support or other services is contingent upon the provision of any Extended Support hereunder. Riverbed may subcontract its obligations under these Extended Support Terms, provided that Riverbed shall remain responsible for its obligations under these Extended Support Terms.
(b) Extended Support provides Customer with limited technical support after a Product has reached End-of-Support (as defined in Riverbed’s End of Life Policy at xxx.xxxxxxxx.xxx/xxxxxxxxxxxxx). Extended Support is limited to technical support by the following methods: World Wide Web, email and telephone. Such technical support will include:
(i) Assistance related to questions on the installation and operational use of the Products;
(ii) Assistance in identifying and verifying the causes of suspected errors in the Products; and
(iii) Providing workarounds for identified Product errors or malfunctions, where reasonably available to Riverbed. Riverbed may provide Customer with continued access (via an authorized account) to Riverbed’s Support website (xxxxxxx.xxxxxxxx.xxx). As part of Extended Support, Riverbed may make available the following through its Support web site: (x) Documentation for Products; (y) issuing trouble reports identified by Customer; and/or (z) issuing suggestions for enhancements. Customer may contact Support directly 7x24 via telephone at 0-000-XXXX-XXX (0-000-000-0000) or 1-415-247-7381.
(c) Extended Support does not include any software maintenance, updates, hardware replacement services or Support. For the avoidance of doubt, Riverbed is not obligated to provide Customer with: (i) any mainten...
Extended Support. LICENSEE may request ELITE provide extended training or technical support, (“Extended Support”), via telephone which could involve assisting LICENSEE with converting LICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 21 of this Agreement); reviewing LICENSEE’s database files for training purposes; or assisting LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of
