Extended Support. This option entails that PostNord Strålfors undertakes to provide support to the Customer in matters which exceed the support function offered by PostNord Strålfors as a part of the standard service. The following are examples of what the extended support function may contain: • support to the end users of the Service; • administration of the Customer’s administration interface; • extended service hours for the support service: and/or • fixed deadlines for support measures. • technical monitoring of the Customer’s flows The agreement on extended support, as well as the extent thereof, is set out in the Customer Assignment. The Customer will be charged a fee for the extended support in accordance with PostNord Strålfors’ price appendix, applicable from time to time.
Appears in 8 contracts
Samples: Special Terms and Conditions, Special Terms and Conditions for Edi Service, Special Terms and Conditions for Edi Service
