Common use of Extended Support Clause in Contracts

Extended Support. PURCHASER may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER with converting PURCHASER’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER with the Software Program’s corrupted database files (as outlined in Paragraph 7 of this Agreement); reviewing PURCHASER’s database files for training purposes; or assisting PURCHASER in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 4, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER should desire this advanced level of support, PURCHASER agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASER's data PRIOR to PURCHASER receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER agrees to sign and return to ELITE the “General Credit Card Authorization”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASER’s database file can be converted or repaired and will provide PURCHASER with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASER’s database files and PURCHASER’s payment toward the diagnostic fee. If PURCHASER desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASER’s database files, and PURCHASER is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASER’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASER’s data, PURCHASER may elect, at PURCHASER’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASER. PURCHASER agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER elects to retain the services of a third-party consultant, PURCHASER shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASER, and the third-party consultant. If PURCHASER desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng extended training or tecGn¿ca1 technical support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASER’s LICENSEE‟s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s Program‟s corrupted database files (as outlined in Paragraph 7 21 of this Agreement); reviewing PURCHASER’s LICENSEE‟s database files for training purposes; or assisting PURCHASER LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 150.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 417, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s Elite‟s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files or documentation sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data or documentation PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Elite Software, Inc. Credit Card Authorization”. Authorization for the Diagnostic Fee.” This diagnostic fee may change from time to time, and any changes are posted on Elite’s Elite‟s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASER’s LICENSEE‟s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASER’s LICENSEE‟s database files and PURCHASER’s LICENSEE‟s payment toward of the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement”. ELITE does not guarantee ELITE will be able to convert or repair PURCHASER’s LICENSEE‟s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASER’s LICENSEE‟s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE‟s signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER”. Note: A rush fee of $45 95 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASER’s LICENSEE‟s data, PURCHASER LICENSEE may elect, at PURCHASER’s LICENSEE‟s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s consultant‟s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASER, and the third-party consultant. If PURCHASER desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE.,

Extended Support. PURCHASER may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER with converting PURCHASER’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER with the Software Program’s corrupted database files (as outlined in Paragraph 7 of this Agreement); reviewing PURCHASER’s database files for training purposes; or assisting PURCHASER in areas that are not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 4, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER should desire this advanced level of support, PURCHASER agrees to sign and return to ELITE the this “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASER's data PRIOR to PURCHASER receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER agrees to sign and return to ELITE the “General Credit Card Authorization”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASER’s database file can be converted or repaired and will provide PURCHASER with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASER’s database files and PURCHASER’s payment toward the diagnostic fee. If PURCHASER desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER signs the this “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASER’s database files, and PURCHASER is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASER’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASER’s data, PURCHASER may elect, at PURCHASER’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASER. PURCHASER agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER elects to retain the services of a third-party consultant, PURCHASER shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASER, and the third-party consultant. If PURCHASER desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVETHE “Elite Software Inc License and Monthly Subscription Agreement” AND “Elite Software Inc License and Purchase Agreement”.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 16 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas that are not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 412, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Credit Card AuthorizationAuthorization Form”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement”. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER”. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE13.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng extended training or tecGn¿ca1 technical support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 16 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 150.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 412, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Elite Software, Inc. Credit Card Authorization”Authorization for the Diagnostic Fee. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward of the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” from PURCHASER. Note: A rush fee of $45 95 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended extended “on-s¿tesite” tra¿n¿ng training or tecGn¿ca1 technical support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Software, Inc. Extended ‘On-site’ Training or Technical Support Application and Agreement” Agreement to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED SET FORTH IN PARAGRAPH 5 ABOVE13.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 17 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas that are not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 413, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Credit Card AuthorizationAuthorization Form”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement”. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER”. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE14.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng extended training or tecGn¿ca1 technical support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 17 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas that are not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 413, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Credit Card AuthorizationAuthorization Form”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement”. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER”. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-third- party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended extended “on-s¿teon- site” tra¿n¿ng training or tecGn¿ca1 technical support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE14.

Extended Support. PURCHASER TRANSFEREE may request ELITE provide eztended tra¿n¿ng extended training or tecGn¿ca1 technical support, (“Extended Support”), via telephone which could involve assisting PURCHASER TRANSFEREE with converting PURCHASERTRANSFEREE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER TRANSFEREE with the Software Program’s corrupted database files (as outlined in Paragraph 7 21 of this Agreement); reviewing PURCHASERTRANSFEREE’s database files for training purposes; or assisting PURCHASER TRANSFEREE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 150.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 417, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER TRANSFEREE should desire this advanced level of support, PURCHASER TRANSFEREE agrees to sign and return to ELITE the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files or documentation sent by PURCHASER TRANSFEREE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER TRANSFEREE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERTRANSFEREE's data or documentation PRIOR to PURCHASER TRANSFEREE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER TRANSFEREE agrees to sign and return to ELITE the “General Elite Software, Inc. Credit Card Authorization”Authorization for the Diagnostic Fee. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERTRANSFEREE’s database file can be converted or repaired and will provide PURCHASER TRANSFEREE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERTRANSFEREE’s database files and PURCHASERTRANSFEREE’s payment toward of the diagnostic fee. If PURCHASER TRANSFEREE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER TRANSFEREE signs the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERTRANSFEREE’s database files, and PURCHASER TRANSFEREE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERTRANSFEREE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this TRANSFEREE’s signed “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” from PURCHASER. Note: A rush fee of $45 95 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERTRANSFEREE’s data, PURCHASER TRANSFEREE may elect, at PURCHASERTRANSFEREE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERTRANSFEREE. PURCHASER TRANSFEREE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER TRANSFEREE elects to retain the services of a third-party consultant, PURCHASER TRANSFEREE shall first agree to the terms of and execute the ELITE Elite Software, Inc. Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERTRANSFEREE, and the third-party consultant. If PURCHASER TRANSFEREE desires eztended extended “on-s¿tesite” tra¿n¿ng training or tecGn¿ca1 technical support, PURCHASER TRANSFEREE agrees to sign and return the “Elite Software Software, Inc. Extended ‘On-site’ Training or Technical Support Application and Agreement” Agreement to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER TRANSFEREE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED SET FORTH IN PARAGRAPH 5 ABOVE18.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng extended training or tecGn¿ca1 technical support, (“Extended Support”), via telephone which could involve . Extended support usually involves assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined set forth in Paragraph 7 9 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 150.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 4, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER should desire LICENSEE desires this advanced level of support, PURCHASER agrees to LICENSEE shall sign and return to ELITE the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER agrees to sign and return to ELITE the “General Credit Card Authorization”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASER’s database file can be converted or repaired and will provide PURCHASER with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASER’s database files and PURCHASER’s payment toward the diagnostic fee. If PURCHASER desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASER’s database files, and PURCHASER is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASER’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER. Note: A rush fee of $45 95 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE Additional detail regarding extended training or technical support (including diagnostic analysis of database files and rush fees) is unable to repair PURCHASER’s dataavailable in the Elite Software, PURCHASER may elect, at PURCHASER’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, Inc. Credit Card Authorization for the purpose of analyzing and repairing or converting the data submitted by PURCHASER. PURCHASER agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER elects to retain the services of a third-party consultant, PURCHASER shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASER, and the third-party consultant. If PURCHASER desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER agrees to sign and return the “Elite Software Hourly Extended ‘On-site’ Training or Technical Support Application Support. All fees for extended training or technical support, diagnostic analysis, and Agreement” rush service are posted on ELITE’s web site at xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm and are subject to ELITEchange. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 7 ABOVE.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng extended training or tecGn¿ca1 technical support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 17 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 150.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 413, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Elite Software, Inc. Credit Card Authorization”Authorization for the Diagnostic Fee. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward of the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” from PURCHASER. Note: A rush fee of $45 95 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Elite Software, Inc. Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended extended “on-s¿tesite” tra¿n¿ng training or tecGn¿ca1 technical support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Software, Inc. Extended ‘On-site’ Training or Technical Support Application and Agreement” Agreement to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED SET FORTH IN PARAGRAPH 5 ABOVE14.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng extended training or tecGn¿ca1 technical support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 16 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 150.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 412, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Elite Software, Inc. Credit Card Authorization”Authorization for the Diagnostic Fee. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward of the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” agreement. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Software, Inc. Credit Card Authorization for Extended Training or Technical Support” from PURCHASER. Note: A rush fee of $45 95 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Elite Software, Inc. Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended extended “on-s¿tesite” tra¿n¿ng training or tecGn¿ca1 technical support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Software, Inc. Extended ‘On-site’ Training or Technical Support Application and Agreement” Agreement to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED SET FORTH IN PARAGRAPH 5 ABOVE13.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 16 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas that are not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 412, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software General Credit Card Authorization”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement”. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER”. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE13.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 15 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas that are not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 411, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Credit Card AuthorizationAuthorization Form”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement”. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER”. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended “on-s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE12.

Extended Support. PURCHASER LICENSEE may request ELITE provide eztended tra¿n¿ng or tecGn¿ca1 support, (“Extended Support”), via telephone which could involve assisting PURCHASER LICENSEE with converting PURCHASERLICENSEE’s database files from a third-party software program into a database format recognized by the Elite Property; assisting PURCHASER LICENSEE with the Software Program’s corrupted database files (as outlined in Paragraph 7 17 of this Agreement); reviewing PURCHASERLICENSEE’s database files for training purposes; or assisting PURCHASER LICENSEE in areas that are not related to the Elite Property or not related to “specialty hardware items” purchased from Elite Software. Such Extended Support is available at a fee of $125.00 per hour, limited to the hours of operation for the Training or Technical Support Departments outlined in Paragraph 413, hereof. For purposes of this paragraph, an hour is defined as any sixty-minute period, or portion thereof. The fee for Extended Support may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. If PURCHASER LICENSEE should desire this advanced level of support, PURCHASER LICENSEE agrees to sign and return to ELITE the “Elite Software Credit Card Authorization for Extended Training or Technical Support”. However, regarding database files sent by PURCHASER LICENSEE to ELITE for conversion, corruption repair, or other diagnostic analysis, PURCHASER LICENSEE is required to pay a nonrefundable $35 "diagnostic fee" for ELITE to review PURCHASERLICENSEE's data PRIOR to PURCHASER LICENSEE receiving any Extended Support. The diagnostic fee must be prepaid by check or credit card. If payment is made by credit card, PURCHASER LICENSEE agrees to sign and return to ELITE the “General Credit Card AuthorizationAuthorization Form”. This diagnostic fee may change from time to time, and any changes are posted on Elite’s web site -- xxxx://xxx.xxxxxxxxxxxxx.xxx/tech/tech.htm. ELITE will determine if PURCHASERLICENSEE’s database file can be converted or repaired and will provide PURCHASER LICENSEE with a report of its evaluation within twenty-four (24) hours of receipt of PURCHASERLICENSEE’s database files and PURCHASERLICENSEE’s payment toward the diagnostic fee. If PURCHASER LICENSEE desires ELITE to proceed with converting or repairing database files, ELITE will provide such Extended Support once PURCHASER LICENSEE signs the “Elite Software Credit Card Authorization for Extended Training or Technical Support” agreement”. ELITE does not guarantee ELITE will be able to convert or repair PURCHASERLICENSEE’s database files, and PURCHASER LICENSEE is responsible for all fees incurred whether ELITE is successful or not in its attempt to convert or repair PURCHASERLICENSEE’s database file. Generally, depending on the level of data corruption or conversion, ELITE will convert or repair database files within seventy-two hours (72) hours of receipt of this LICENSEE’s signed “Elite Software Credit Card Authorization for Extended Training or Technical Support” from PURCHASER”. Note: A rush fee of $45 can be charged for Extended Support to be performed within twenty-four (24) hours. However, based on a particular situation and/or the level of data corruption or conversion, the rush fee option may not be available. If ELITE is unable to repair PURCHASERLICENSEE’s data, PURCHASER LICENSEE may elect, at PURCHASERLICENSEE’s sole option and cost, to retain the services of a third-third- party consultant, specializing in complex data recovery and repair, for the purpose of analyzing and repairing or converting the data submitted by PURCHASERLICENSEE. PURCHASER LICENSEE agrees any product rendered by the third-party consultant’s data analysis may still require additional data conversion and analysis by ELITE, subject to the terms of this Paragraph. If PURCHASER LICENSEE elects to retain the services of a third-party consultant, PURCHASER LICENSEE shall first agree to the terms of and execute the ELITE Third-Party Consultant Retention Agreement, the provisions of which shall control the relationship between ELITE, PURCHASERLICENSEE, and the third-party consultant. If PURCHASER LICENSEE desires eztended “on-on- s¿te” tra¿n¿ng or tecGn¿ca1 support, PURCHASER LICENSEE agrees to sign and return the “Elite Software Extended ‘On-site’ Training or Technical Support Application and Agreement” to ELITE. EXTENDED SUPPORT, AND EXTENDED “ON-SITE” TRAINING OR TECHNICAL SUPPORT, ARE NOT AVAILABLE UNLESS PURCHASER LICENSEE IS ELIGIBLE TO RECEIVE BASIC SUPPORT AS OUTLINED IN PARAGRAPH 5 ABOVE14.