Feedback and Complaints. 34.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.
Appears in 4 contracts
Samples: Contract for Services, assets.publishing.service.gov.uk, assets.publishing.service.gov.uk
Feedback and Complaints. 34.1. 36.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners Apprentices and/or their representatives and employers and the wider community.
Appears in 3 contracts
Samples: assets.publishing.service.gov.uk, assets.publishing.service.gov.uk, assets.publishing.service.gov.uk
Feedback and Complaints. 34.1. 6.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the ContractorTHE AUTHORITY. The Contractor THE AUTHORITY shall have procedures in place, which are acceptable to the THE ESFA, to gather and act upon feedback and complaints from Learners Participants and/or their representatives and employers and the wider community.
Appears in 2 contracts
Feedback and Complaints. 34.136.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.
Appears in 2 contracts
Samples: assets.publishing.service.gov.uk, assets.publishing.service.gov.uk
Feedback and Complaints. 34.1. 35.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners Apprentices and/or their representatives and employers and the wider community.
Appears in 2 contracts
Samples: assets.publishing.service.gov.uk, assets.publishing.service.gov.uk
Feedback and Complaints. 34.1. 33.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.
Appears in 1 contract
Samples: www.contractsfinder.service.gov.uk
Feedback and Complaints. 34.135.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.
Appears in 1 contract
Samples: assets.publishing.service.gov.uk
Feedback and Complaints. 34.135.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners Apprentices and/or their representatives and employers and the wider community.
Appears in 1 contract
Samples: assets.publishing.service.gov.uk
Feedback and Complaints. 34.133.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and employers and the wider community.
Appears in 1 contract
Samples: assets.publishing.service.gov.uk
Feedback and Complaints. 34.1. 34.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services shall rest with the Contractor. The Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners Apprentices and/or their representatives and employers and the wider community.
Appears in 1 contract
Samples: assets.publishing.service.gov.uk
Feedback and Complaints. 34.1. 12.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Services Provision shall rest with the ContractorEmployer. The Contractor Employer shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Learners and/or their representatives and other employers and the wider community.
Appears in 1 contract
Samples: Agreement