Common use of Feedback and Complaints Clause in Contracts

Feedback and Complaints. 4.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Activities shall rest with THE NMSS. THE NMSS shall have procedures in place, which are acceptable to THE EFA, to gather and act upon feedback and complaints from pupil and students and/or their representatives and employers and the wider community. 4.2 THE EFA may issue guidance for THE NMSS on dealing with feedback and handling complaints, and will set out the minimum standards expected. 4.3 THE NMSS shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by THE EFA. 4.4 Where a complaint has not been resolved to the satisfaction of the complainant THE NMSS will advise the complainant of his or her right to complain to THE EFA and co-operate with any investigation carried out by THE EFA.

Feedback and Complaints. 4.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Activities shall rest with THE NMSS. THE NMSS shall have procedures in place, which are acceptable to THE EFAESFA, to gather and act upon feedback and complaints from pupil and students and/or their representatives and employers and the wider community. 4.2 THE EFA ESFA may issue guidance for THE NMSS on dealing with feedback and handling complaints, and will set out the minimum standards expected. 4.3 THE NMSS shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by THE EFAESFA. 4.4 Where a complaint has not been resolved to the satisfaction of the complainant THE NMSS will advise the complainant of his or her right to complain to THE EFA ESFA and co-operate with any investigation carried out by THE EFAESFA.

Feedback and Complaints. 4.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the Activities Services shall rest with THE NMSSCONTRACTOR. THE NMSS CONTRACTOR shall have procedures in place, which are acceptable to THE EFA, to gather and act upon feedback and complaints from pupil and students Students and/or their representatives and employers and the wider community. 4.2 THE EFA may issue guidance for THE NMSS CONTRACTOR on dealing with feedback and handling complaints, and will set out the minimum standards expected. 4.3 THE NMSS CONTRACTOR shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by THE EFA. 4.4 Where a complaint has not been resolved to the satisfaction of the complainant THE NMSS CONTRACTOR will advise the complainant of his or her right to complain to THE EFA and co-operate with any investigation carried out by THE EFA.