Common use of Feedback and Complaints Clause in Contracts

Feedback and Complaints. 36.1 The Contractor shall have a policy and process in place, which is acceptable to the Department and available to the Department on request, to gather and act upon Apprentice feedback, including feedback from Apprentices who did not complete their Apprenticeship, to improve the experience of Apprentices in general while they are on the Contractor's programmes, and to support more general improvements. The Contractor must ensure that Apprentices are aware of the process and the Contractor shall use Apprentice feedback to ensure training programmes meet Apprentices' needs. The Contractor must arrange for and operate a plan to deliver continuous improvement in relation to the training and should include aggregated Apprentice feedback to inform that plan.

Feedback and Complaints. 36.1 35.1 The Contractor shall have a policy and process in place, which is acceptable to the Department Department, and available to the Department on request, to gather and act upon Apprentice feedback, including feedback from Apprentices who did not complete their ApprenticeshipApprenticeship Programme, to improve the experience experiences of Apprentices in general while they are on the Contractor's ’s programmes, and to support more general improvements. The Contractor must ensure that Apprentices are aware of the process and the Contractor shall use Apprentice feedback to ensure training programmes meet Apprentices' ’ needs. The Contractor must arrange for and operate a plan to deliver continuous improvement in relation to the training and should include aggregated Apprentice feedback to inform that plan.

Feedback and Complaints. 36.1 35.1 The primary responsibility for gathering and acting upon Apprentice feedback in respect of the Services shall rest with the Contractor. The Contractor shall have a policy and process in place, which is acceptable to the Department Department, and available to the Department on request, to gather and act upon Apprentice feedback, including feedback from Apprentices who did not complete their Apprenticeship, to improve the experience experiences of Apprentices in general while they are on the Contractor's their programmes, and to support more general improvements. The Contractor must ensure that Apprentices are aware of the process and the Contractor shall use Apprentice feedback to ensure training programmes meet Apprentices' ’ needs. The Contractor must arrange for and operate a plan to deliver continuous improvement in relation to the training and should include aggregated Apprentice feedback to inform that plan.

Feedback and Complaints. 36.1 The Contractor shall have a policy and process in place, which is acceptable to the Department and available to the Department on request, to gather and act upon Apprentice feedback, including feedback from Apprentices who did not complete their Apprenticeship, to improve the experience of Apprentices in general while they are on the Contractor's ’s programmes, and to support more general improvements. The Contractor must ensure that Apprentices are aware of the process and the Contractor shall use Apprentice feedback to ensure training programmes meet Apprentices' ’ needs. The Contractor must arrange for and operate a plan to deliver continuous improvement in relation to the training and should include aggregated Apprentice feedback to inform that plan.

Feedback and Complaints. 36.1 The primary responsibility for gathering and acting upon Apprentice feedback in respect of the Services shall rest with the Contractor. The Contractor shall have a policy and process in place, which is acceptable to the Department and available to the Department on request, to gather and act upon Apprentice feedback, including feedback from Apprentices who did not complete their Apprenticeship, to improve the experience of Apprentices in general while they are on the Contractor's their programmes, and to support more general improvements. The Contractor must ensure that Apprentices are aware of the process and the Contractor shall use Apprentice feedback to ensure training programmes meet Apprentices' ’ needs. The Contractor must arrange for and operate a plan to deliver continuous improvement in relation to the training and should include aggregated Apprentice feedback to inform that plan.