Common use of Feedback and Complaints Clause in Contracts

Feedback and Complaints. 14.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the provision shall rest with the Body. The Body shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Apprentices and/or their representatives and employers and the wider community. 14.2 The Body must ensure that Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Apprentices who wish to complain. 14.3 The Body shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 14.4 Where a complaint has not been resolved to the satisfaction of the complainant the Body will advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA or their representatives and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 14.1 13.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the provision shall rest with the Body. The Body shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Apprentices and/or their representatives and employers and the wider community. 14.2 13.2 The Body must ensure that Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Apprentices who wish to complain. 14.3 13.3 The Body shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 14.4 13.4 Where a complaint has not been resolved to the satisfaction of the complainant the Body will must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA or their representatives and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 14.1 34.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the provision Services shall rest with the BodyContractor. The Body Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Apprentices and/or their representatives and employers and the wider community. 14.2 34.2 The Body Contractor must ensure that Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Apprentices who wish to complain. 14.3 34.3 The Body Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 14.4 34.4 Where a complaint has not been resolved to the satisfaction of the complainant the Body will Contractor must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA or their representatives and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 14.1 35.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the provision Services shall rest with the BodyContractor. The Body Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Apprentices and/or their representatives and employers and the wider community. 14.2 35.2 The Body Contractor must ensure that Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Apprentices who wish to complain. 14.3 35.3 The Body Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 14.4 35.4 Where a complaint has not been resolved to the satisfaction of the complainant the Body will Contractor must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA or their representatives and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 14.1 35.1. The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the provision Services shall rest with the BodyContractor. The Body Contractor shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Apprentices and/or their representatives and employers and the wider community. 14.2 35.2. The Body Contractor must ensure that Apprentices are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Apprentices who wish to complain. 14.3 35.3. The Body Contractor shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 14.4 35.4. Where a complaint has not been resolved to the satisfaction of the complainant the Body will Contractor must advise the complainant of his or her right to complain to the ESFA and co-operate with any investigation carried out by the ESFA or their representatives and act on any recommendations made by the ESFA following the investigation.

Feedback and Complaints. 14.1 12.1 The primary responsibility for receiving feedback and investigating complaints promptly and thoroughly in respect of the provision Provision shall rest with the BodyEmployer. The Body Employer shall have procedures in place, which are acceptable to the ESFA, to gather and act upon feedback and complaints from Apprentices Learners and/or their representatives and other employers and the wider community. 14.2 12.2 The Body Employer must ensure that Apprentices Learners are made aware of its procedure for dealing with complaints and that the procedure is clear and accessible to Apprentices Learners who wish to complain. 14.3 12.3 The Body Employer shall be responsible for resolving complaints in accordance with its own procedures and any guidance issued by the ESFA. 14.4 12.4 Where a complaint has not been resolved to the satisfaction of the complainant the Body will Employer must advise the complainant of his or her right option to complain to the ESFA using the ESFA’s complaints procedure and co-operate with any investigation carried out by the ESFA or their representatives and act on any recommendations made by the ESFA following the investigation.