For Plug-in Versions. Software Maintenance includes Balsamiq’s provisioning to Licensee Product updates and/or enhancements made generally available to customers from time to time, and online technical support (and where applicable, phone support) to one Licensee-designated technical contact for the sole purpose of addressing technical issues relating to the use of the Product (excluding any form of on-site 7/9/12 8:44 AM visits by Balsamiq personnel or contractors), for a period of twelve (12) months from the Commencement Date (the "Plug-in Initial Maintenance Period"). The Plug-in Initial Maintenance Period may be renewed for additional twelve (12) month periods ("Renewal Period") at Licensee’s sole and absolute discretion at the then-current rate for Software Maintenance (or 3% above the previous Renewal Period’s fee paid by Licensee, whichever is less). Subsequent Renewal Periods commence upon the expiration of the prior Software Maintenance regardless of when it is purchased.
Appears in 1 contract
Samples: End User License Agreement
For Plug-in Versions. Software Maintenance includes Balsamiq’s provisioning to Licensee Product updates and/or enhancements made generally available to customers from time to time, and online technical support (and where applicable, phone support) to one Licensee-designated technical contact for the sole purpose of addressing technical issues relating to the use of the Product (excluding any form of on-site 7/9/12 8:44 Xxxxxxx Xxxxxxxxxx 6/6/12 9:34 AM visits by Balsamiq personnel or contractors), for a period of twelve (12) months from the Commencement Date (the "Plug-in Initial Maintenance Period"). The Plug-in Initial Maintenance Period may be renewed for additional twelve (12) month periods ("Renewal Period") at Licensee’s sole and absolute discretion at the then-current rate for Software Maintenance (or 3% above the previous Renewal Period’s fee paid by Licensee, whichever is less). Subsequent Renewal Periods commence upon the expiration of the prior Software Maintenance regardless of when it is purchased.
Appears in 1 contract
Samples: End User License Agreement
For Plug-in Versions. Software Maintenance includes Balsamiq’s provisioning to Licensee Product updates and/or enhancements made generally available to customers from time to time, and online technical support (and where applicable, phone support) to one Licensee-designated technical contact for the sole purpose of addressing technical issues relating to the use of the Product (excluding any form of on-site 7/9/12 8:44 6/6/12 9:37 AM visits by Balsamiq personnel or contractors), for a period of twelve (12) months from the Commencement Date (the "Plug-in Initial Maintenance Period"). The Plug-in Initial Maintenance Period may be renewed for additional twelve (12) month periods ("Renewal Period") at Licensee’s sole and absolute discretion at the then-current rate for Software Maintenance (or 3% above the previous Renewal Period’s fee paid by Licensee, whichever is less). Subsequent Renewal Periods commence upon the expiration of the prior Software Maintenance regardless of when it is purchased.
Appears in 1 contract
Samples: End User License Agreement
For Plug-in Versions. Software Maintenance includes Balsamiq’s provisioning to Licensee Product updates and/or enhancements made generally available to customers from time to time, and online technical support (and where applicable, phone support) to one Licensee-designated technical contact for the sole purpose of addressing technical issues relating to the use of the Product (excluding any form of on-site 7/9/12 8:44 AM VERSION 2.7 – DECEMBER 2014 2 Author 12/11/14 6:02 PM Deleted: 6 – SEPTEMBER 2012 visits by Balsamiq personnel or contractors), for a period of twelve (12) months from the Commencement Date (the "Plug-in Initial Maintenance Period"). The Plug-in Initial Maintenance Period may be renewed for additional twelve (12) month periods ("Renewal Period") at Licensee’s sole and absolute discretion at the then-current rate for Software Maintenance (or 3% above the previous Renewal Period’s fee paid by Licensee, whichever is less)Maintenance. Subsequent Renewal Periods commence upon the expiration of the prior Software Maintenance regardless of when it is purchased.
Appears in 1 contract
Samples: End User License Agreement