Common use of Framework KPI Review Process Clause in Contracts

Framework KPI Review Process. If Service Providers meet the minimum requirements noted above (Framework KPIs) their total combined price and quality score will not change. If however, the minimum standards noted above (Framework KPIs) are not met, the price and quality score will be reduced by a set percentage for each of the KPIs that fail to meet the minimum requirements noted above (Framework KPIs). The reduction in the total combined price and quality score for each KPI will be as follows: • KPI 1 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) • KPI 2 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) SCHEDULE 3

Framework KPI Review Process. If Service Providers meet the minimum requirements noted above (Framework KPIs) their total combined price and quality score will not change. If however, the minimum standards noted above (Framework KPIs) are not met, the price and quality score will be reduced by a set percentage for each of the KPIs that fail to meet the minimum requirements noted above (Framework KPIs). The reduction in the total combined price and quality score for each KPI will be as follows: •  KPI 1 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) •  KPI 2 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) SCHEDULE 33 CALL OFF CONTRACT AMENDMENTS Contract amendments are client specific and will be issued at point of call off SCHEDULE 4 CAPABILITY CRITERIA

Framework KPI Review Process. If Service Providers meet the minimum requirements noted above (Framework KPIs) their total combined price and quality score will not change. If however, the minimum standards noted above (Framework KPIs) are not met, the price and quality score will be reduced by a set percentage for each of the KPIs that fail to meet the minimum requirements noted above (Framework KPIs). The reduction in the total combined price and quality score for each KPI will be as follows: • KPI 1 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) • KPI 2 – 0.5% reduction for each monthly breach during each of the Framework KPI Review periods (therefore, if there are 3 breaches over one review period this will equate to a reduction of 1.5%) SCHEDULE 33 CALL OFF CONTRACT AMENDMENTS Contract amendments are client specific and will be issued at point of call off SCHEDULE 4 CAPABILITY CRITERIA