FRAUD PROCEDURES. RMH shall use reasonable efforts to take the ---------------- following measures to help minimize fraud: 17.1 Destroy all CSR or TMR notes used at the RMH Centers periodically as directed by MCI; 17.2 Give MCI reasonable and appropriate assistance in the investigation of fraud by an RMH employee, it being understood and agreed that each Party shall bear its own costs, both internal and external, of such investigations; 17.3 Make reasonable efforts to establish and implement a standard operating procedure for maintaining a paperless environment absent exigent circumstances; 17.4 Establish and implement a standard operating procedure to control the recordation of customer authorization codes in any media except as jointly agreed upon by MCI and RMH to support the delivery of Services and absent exigent circumstances; and 17.5 Allow MCI to make periodic reviews of RMH's fraud procedures, as such procedures relate to fraud control hereunder.
Appears in 2 contracts
Samples: Call Center Services Agreement (RMH Teleservices Inc), Call Center Services Agreement (RMH Teleservices Inc)
FRAUD PROCEDURES. RMH shall use reasonable efforts to take the ---------------- following measures to help minimize fraud:
17.1 Destroy all CSR or TMR notes used at the RMH Centers periodically as directed by MCIXXX;
17.2 Give MCI reasonable and appropriate assistance in the investigation of fraud by an RMH employee, it being understood and agreed that each Party shall bear its own costs, both internal and external, of such investigations;
17.3 Make reasonable efforts to establish and implement a standard operating procedure for maintaining a paperless environment absent exigent circumstances;
17.4 Establish and implement a standard operating procedure to control the recordation of customer authorization codes in any media except as jointly agreed upon by MCI XXX and RMH to support the delivery of Services and absent exigent circumstances; and
17.5 Allow MCI to make periodic reviews of RMH's ’s fraud procedures, as such procedures relate to fraud control hereunder.
Appears in 1 contract
Samples: Call Center Services Agreement
FRAUD PROCEDURES. RMH shall use reasonable efforts to take the ---------------- following measures to help minimize fraud:
17.1 Destroy all CSR or TMR notes used at the RMH Centers periodically as directed by MCI;
17.2 Give MCI reasonable and appropriate assistance in the investigation of fraud by an RMH employee, it being understood and agreed that each Party shall bear its own costs, both internal and external, of such investigations;
17.3 Make reasonable efforts to establish and implement a standard operating procedure for maintaining a paperless environment absent exigent circumstances;
17.4 Establish and implement a standard operating procedure to control the recordation of customer authorization codes in any media except as jointly agreed upon by MCI and RMH to support the delivery of Services and absent exigent circumstances; and
17.5 Allow MCI to make periodic reviews of RMH's ’s fraud procedures, as such procedures relate to fraud control hereunder.
Appears in 1 contract
Samples: Call Center Services Agreement (RMH Teleservices Inc)