Functional Overview. The DISTRIBUTOR is a provider of computing services based in open source software and support to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide a service for the registration and communication of cases. ● Provide a service support and resolution engagement for the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when required. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws.
Appears in 3 contracts
Samples: Critical Professional Support Agreement, Advanced Professional Support Agreement, Intermediate Professional Support Agreement
Functional Overview. The DISTRIBUTOR is a provider of computing services based in on open source software and support software maintenance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide a service for an online system to access the registration software updates and communication of casesupgrades. ● Provide a system to control the service support and resolution engagement for levels of every appliance or node with the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when requiredsoftware. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. In no case ZEVENET will be responsible for any damage caused by our software as well as damage caused by the misuse of it.
Appears in 3 contracts
Samples: Subscription Plan Agreement, Subscription Plan Agreement, Subscription Plan Agreement
Functional Overview. The DISTRIBUTOR is a provider of computing services based in on open source software and support software maintenance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide a service for an online system to access the registration software updates and communication of casesupgrades. ● Provide a system to control the service support and resolution engagement for levels of every appliance or node with the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when requiredsoftware. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. In no case SKUDONET will be responsible for any damage caused by our software as well as damage caused by its misuse.
Appears in 1 contract
Samples: Service Level Agreement
Functional Overview. The DISTRIBUTOR is a provider of computing services based in on open source software and support software maintenance to the CUSTOMER. The responsibilities supplied by the DISTRIBUTOR are: ● Provide a service for an online system to access the registration software updates and communication of casesupgrades. ● Provide a system to control the service support and resolution engagement for levels of every appliance or node with the products involved according to the established service level and personalized system architecture. ● Timely response and resolution of faults to the CUSTOMER. ● Fault resolution monitoring and production and distribution of Service Level Monitoring reports and when requiredsoftware. ● Protect the sensible data of CUSTOMER and keep it secure according to the current laws. In no case SKUDONET will be responsible for any damage caused by our software as well as damage caused by the misuse of it.
Appears in 1 contract
Samples: Subscription Plan Agreement