Functional Overview. In order to provide a service for the registration, referral, and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the information of the symptoms and detailed data about questions or problems reported in order to facilitate the Support Team analysis and resolution of the cases. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Appears in 3 contracts
Samples: Subscription Plan Agreement, Subscription Plan Agreement, Subscription Plan Agreement
Functional Overview. In order to To provide a service for the registration, referral, referral and resolution of all the support services related faults and queries (of the supported products only) encountered by system administrators to throughout the DISTRIBUTOR, the following specific responsibilities have to be supplied: ● Provision of, at least, one of a system administrator contact, Help Desk or similar facility. Mailing list would be recommended. ● Once reporting an issue, extract the Extracting information of from the symptoms and detailed data about questions or problems reported in order reported. ● Provide the system architecture details referring to facilitate the Support Team analysis load balancing services and resolution the number of the casesnodes installed at production and development environments. ● Timely referral of faults to DISTRIBUTOR as per method detailed.
Appears in 3 contracts
Samples: Critical Professional Support Agreement, Advanced Professional Support Agreement, Intermediate Professional Support Agreement
