Reviews (a) During the term of this Agreement and for 7 years after the term of this Agreement, the HSP agrees that the Funder or its authorized representatives may conduct a Review of the HSP to confirm the HSP’s fulfillment of its obligations under this Agreement. For these purposes the Funder or its authorized representatives may, upon 24 hours’ Notice to the HSP and during normal business hours enter the HSP’s premises to: inspect and copy any financial records, invoices and other finance- related documents, other than personal health information as defined in the Enabling Legislation, in the possession or under the control of the HSP which relate to the Funding or otherwise to the Services; and inspect and copy non-financial records, other than personal health information as defined in the Enabling Legislation, in the possession or under the control of the HSP which relate to the Funding, the Services or otherwise to the performance of the HSP under this Agreement.
(b) The cost of any Review will be borne by the HSP if the Review: (1) was made necessary because the HSP did not comply with a requirement under the Enabling Legislation or this Agreement; or (2) indicates that the HSP has not fulfilled its obligations under this Agreement, including its obligations under Applicable Law and Applicable Policy.
(c) To assist in respect of the rights set out in (a) above, the HSP shall disclose any information requested by the Funder or its authorized representatives and shall do so in a form requested by the Funder or its authorized representatives.
(d) The HSP may not commence a proceeding for damages or otherwise against any person with respect to any act done or omitted to be done, any conclusion reached or report submitted that is done in good faith in respect of a Review.
Annual Reviews An assessment of Client’s environment and activity will be performed with the Client on an annual basis. A review of all support requests, network issues and changes will be reviewed. ADDITIONAL CLIENT OBLIGATIONS Hardware Equipment Client equipment must be maintained under manufacturer’s warranty or maintenance contract or is in working order. Provider is not responsible for client equipment that is not maintained under manufacturer’s warranty or maintenance contract or that is otherwise out of order. All fees, warranties, and liabilities against Provider assumes equipment is under manufactures warranty or maintenance contracts or is in working order. Provider in its reasonable opinion and supported by manufacturer information, may designate certain equipment as obsolete or defective, and therefore exclude it from coverage under this Agreement. Minor On-Site Tasks Provider may occasionally ask you to perform simple on-site tasks (e.g., powering down and rebooting a computer checking surveillance video equipment). You agree to cooperate with all reasonable requests. Project Coordination Provider will coordinate with the appropriate contractors and Client representative to ensure the below are completed appropriately. Client-Furnished Equipment If Client is providing equipment (video cameras, electronics, software, etc.) to Provider for installation, Client agrees to have equipment delivered to site or other agreed upon location in advance of commencement of work. Failure to provide equipment in a timely manner may result in delays to the project schedule and completion. Worksite Responsibilities • Provide access to the work site during agreed upon times for work to be performed during Provider’s normal business hours. • Ensure that during agreed-upon work times, client shall provide keys, ID badges, security clearance, parking, and access to loading docks as may be required by Provider. • Clear the schedule in room(s) or office during these times so that Provider is not interrupted and forced to stop work prematurely. This includes Client personnel inquiring about the status or functionality of the project prior to the completion of the installation. • Client understands that if work is stopped at their request that it may result in changes to project schedule or result in rescheduling of the project. • Client shall inform Provider of any work areas where it has knowledge or reason to believe that facility may have hazardous materials such as Asbestos, Lead, or PCB’s. Electrical, Data, and Telecom Provisions • Client acknowledges that Provider is not a certified electrician and will not provide any electrical wiring and/or connections. • Client accepts responsibility to ensure Provider has sufficient power outlets as required for displays, screens, racks, furniture, lighting, and other equipment provided by contractor. • Client also agrees to provide necessary data, CATV, CCTV, and/or Telecom connections required to connect to surveillance equipment as necessary. Project Change-Management Process • Changes are a common occurrence in any project, especially surveillance projects. However, if not managed properly changes can create problems for both client and Provider. Common problems caused by changes are project delays, unanticipated costs increases, prolonged construction in work areas, reduced testing and training opportunities, etc. • It is agreed that e-mail will serve as the preferred communication medium for all communication relating to this project. • Client agrees to involve necessary personnel from their organization in the planning phases to ensure that sufficient input is gathered up front and incorporated into a final design. Client’s Designated Project Manager • Prior to acceptance of the scope of work, Client will identify a project manager to be a liaison between Provider and Client’s organization. • Client agrees that it is in everyone’s best interest if communication between the parties is channeled through the designated Provider project manager. • Any changes requested by client shall be communicated via a written change order request by e-mail and said changes are not considered to be accepted until the designated Provider contact has responded in writing, and any price changes or changes to the scope of work have been signed by both parties. • Client agrees that Provider installation personnel will NOT be asked to change or modify the project while they are working onsite. Provider installation personnel are NOT authorized to implement changes and have specifically been instructed not to do so. TESTING AND COMMISSIONING Provider will test Provider installed cabling, components, cameras, surveillance solutions, and control prior to commissioning walkthrough. Provider personnel will provide a report detailing such testing. Provider personnel will setup an appointment to walk each surveillance space with an end user representative. Provider will show proof of functionality and identify any items outstanding in these spaces. Provider personnel will then create a check list for each outstanding item. Provider will then address the check-list and show proof to all parties these outstanding items have been completed.
