General Offer DPA The following shall be inserted as a new second sentence in Paragraph 1 of Exhibit E: “The provisions of the original DPA offered by Provider and accepted by Subscribing LEA pursuant to this Exhibit E shall remain in effect as between Provider and Subscribing LEA 1) for so long as the Services are being provided to Subscribing LEA, or 2) until the DPA is terminated pursuant to Section 15 of this Exhibit G, whichever comes first.”
GENERAL OFFER OF TERMS Provider may, by signing the attached form of “General Offer of Privacy Terms” (General Offer, attached hereto as Exhibit “E”), be bound by the terms of Exhibit “E” to any other LEA who signs the acceptance on said Exhibit. The form is limited by the terms and conditions described therein.
GENERAL OFFER OF PRIVACY TERMS Operator may, by signing the attached Form of General Offer of Privacy Terms (General Offer, attached as Exhibit E), be bound by the terms of this DPA to any other LEA who signs the acceptance in said Exhibit.
General Overview 2.1.1 If RECONEX requires maintenance for its local service customers, RECONEX will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a RECONEX customer and will then obtain the necessary information from RECONEX to process the trouble report. While the RECONEX representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while RECONEX representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide RECONEX representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. RECONEX's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to RECONEX. If, as a result of a RECONEX-initiated trouble report, trouble is found to be the responsibility of RECONEX (e.g., non- network cause) GTE will charge RECONEX for trouble isolation. RECONEX will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. RECONEX will be assigned a customer contact center when initial service agreements are made. 2.1.2 Repair calls to the SSCC for engineered services will be processed in essentially the same manner as those by the GTE Customer Care Center. GTE personnel will analyze the problem, provide the RECONEX representative with a commitment time while they are still on the line, and then place the trouble ticket in the dispatch queue. 2.1.3 GTE then will process all RECONEX trouble reports in the dispatch queue along with GTE trouble reports in the order they were filed (first in, first out), with priority given to out-of-service conditions. If, at any time, GTE would determine that a commitment time given to RECONEX becomes in jeopardy, GTE service representatives will contact RECONEX by telephone to advise of the jeopardy condition and provide a new commitment time. 2.1.4 Trouble reports in the dispatch queue will be transmitted electronically to GTE CZT service technicians who will repair the service problems and clear the trouble reports. For cleared RECONEX trouble reports, GTE service technicians will make a telephone call to RECONEX directly to clear the trouble ticket. GTE service technicians will make the confirmation call to the telephone number provided by RECONEX. If RECONEX is unable to process the call or places the GTE technician on hold, the call will be terminated. To avoid disconnect, RECONEX may develop an answering system, such as voice mail, to handle the confirmation calls expeditiously. 2.1.5 GTE will provide electronic interface access to operation support systems functions which provide the capability to initiate, status and close a repair trouble ticket. GTE will not provide to RECONEX real time testing capability on RECONEX end user services. GTE will not provide to RECONEX an interface for network surveillance (performance monitoring). 2.1.6 GTE will resolve repair requests by or for RECONEX local service customers using GTE's existing repair system in parity with repair requests by GTE end users. GTE will respond to service requests for RECONEX using the same time parameters and procedures that GTE uses. RECONEX then would call GTE's Customer Care Center or SSCC while the customers were on hold.
Notification of Acceptance of General Offer of Terms Upon execution of Exhibit E, General Offer of Terms, Subscribing LEA shall provide notice of such acceptance in writing and given by personal delivery, or e-mail transmission (if contact information is provided for the specific mode of delivery), or first class mail, postage prepaid, to the designated representative below.