General Overview. 2.1.1 If Prepaid requires maintenance for its local service customers, Prepaid will initiate a request for repair (sometimes referred to as a "trouble report") by calling GTE's Customer Care Repair Center. During this call, GTE service representatives will verify that the end-user is a Prepaid customer and will then obtain the necessary information from Prepaid to process the trouble report. While Prepaid representatives are still on the line, GTE personnel will perform an initial analysis of the problem and remote line testing for resale services. If engineered services are involved, the call will be made to the GTE SSCC for handling. If no engineering is required and the line testing reveals that the trouble can be repaired remotely, GTE personnel will correct the problem and close the trouble report while Prepaid representatives are still on the line. If on-line resolution is not possible, GTE personnel will provide Prepaid representatives a commitment time for repair, and the GTE personnel then will enter the trouble ticket into the GTE service dispatch queue. Prepaid's repair service commitment times will be within the same intervals as GTE provides to its own end users. Maintenance and repair of GTE facilities is the responsibility of GTE and will be performed at no incremental charge to Prepaid. If, as a result of Prepaid-initiated trouble report, trouble is found to be the responsibility of Prepaid (e.g., non-network cause) GTE will charge Prepaid for trouble isolation. Prepaid will have the ability to report trouble for its end users to appropriate trouble reporting centers 24 hours a day, 7 days a week. Prepaid will be assigned a customer contact center when initial service agreements are made.
2.1.2 Repair calls to the SSCC for engineered services will be processed in essentially the same manner as those by the GTE Customer Care Center. GTE personnel will analyze the problem, provide the Prepaid representative with a commitment time while they are still on the line, and then place the trouble ticket in the dispatch queue.
2.1.3 GTE then will process all Prepaid trouble reports in the dispatch queue along with GTE trouble reports in the order they were filed (first in, first out), with priority given to out-of-service conditions. If, at any time, GTE would determine that a commitment time given to Prepaid becomes in jeopardy, GTE service representatives will contact Prepaid by telephone to advise of the jeopardy condition and provide a new commit...
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Software Distribution Service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
General Overview. The Workforce Innovation and Opportunity Act (WIOA) (Pub. L. 113-128) establishes comprehensive legislation that reforms and modernizes the public workforce system. WIOA reaffirms the role of the public workforce system, and brings together and enhances several key employments, education, and training programs. It ensures that the workforce system operates as a comprehensive, integrated and streamlined system to provide pathways to prosperity for those it serves and continuously improves the quality and performance of its services. In Partnership with the Orange County Board of Supervisors, the Orange County Development Board (OCDB) oversees Orange County's workforce development activities and establishes programs in response to the workforce needs of Orange County, including labor market information, employment and training services, and business assistance. Central to the OCDB’s ability to provide services is the Orange County One-Stop Career Centers, a proud partner of America’s Job Center of California (AJCC) network, affiliate centers and young adult employment and training programs located throughout the County. The OCDB designs and implements programs and services for businesses, adult job seekers, dislocated workers and young adults, working in close collaboration with education, business, labor, economic development and other organizations with a stake in preparing the County’s workers to contribute to our growing economy. The One-Stop Center(s) will continue to serve as the service delivery system for programs funded under the WIOA and its partner programs. The Orange County One- Stop System is a collaboration of organizations and agencies that are responsible for the administration of workforce development, educational, social services and other human services programs and funding streams that provide assistance to clients receiving services through the Orange County One-Stop Centers. SUBRECIPIENT shall serve as the Operator of the One-Stop Centers for the Orange County Development Area as outlined within this Attachment. SUBRECIPIENT shall provide a comprehensive menu of programs and services as required by the WIOA. WIOA is not an entitlement program, and selection for participation in this program is based upon an assessment of the client’s needs, interests, abilities, motivation, and prospect for successfully completing the program. In accordance with local policies and procedures, prioritization of services is also taken into consideration....
General Overview. This is an SLA between the Customer and UNM IT to document the provision of: The Master Hardware Contract Service; The general levels of response, availability, and maintenance associated with these services; The responsibilities of UNM IT as a provider of these services; The responsibilities of the End-Users and Customers receiving these services; The financial arrangements associated with the service. This SLA shall be effective as of the Effective Date set forth on the cover page and will continue until revised or terminated.
General Overview. A1.1 The Debt Collection Agency Services that can be provided from this Framework Agreement have resulted from a formal tender using, and in compliance with, the ‘Open Procedure’ as defined in the Public Contracts Regulations 2006. (The Regulations)
A1.2 The procurement was the subject of a Prior Information Notice (PIN) published in Official Journal of the European Union (OJEU) under: Title, UK-Salford: collection agency services; despatch date, 03/12/201 and reference 2010/S 235-358718.
A1.3 In accordance with the Regulations, the tender was published in OJEU under: Title, UK-Salford: Debt Collection Agency Services; despatch date: 26.01.2011; and reference: 2011/S 19-030619
A1.4 As outlined in the Contract Notice and as fully detailed in Schedule A of this Agreement, the Framework, with multiple Service Providers, is for Debt Collection Agency Services which will be used by the Authority for debt recovery. A1.5 HMRC and other legitimate Clients will use this Framework Agreement to provide Debt Collection Agency Services across the entire United Kingdom, including Northern Ireland. Each Client will nominate designated staff who will be authorised to ‘Call Off’ services from the framework. .
General Overview. All providers who receive state funds will receive a comprehensive assessment to be used to determine that a provider is meeting mandated requirements and will also be part of the QIS Star Rating system, if the provider chooses to fully participate. The assessment will cover the following component areas that measure the quality of the child care program. The assessment is mandated and is not optional for providers receiving state funds. Private providers receiving no state funds may request to be assessed. Learning Environment (includes ERS scores, teacher/child ratios, and use of Curricula, Screening and Assessment) Staff Qualifications and Professional Development Administrative and Business Practices Family Involvement For those providers who choose to be a part of the Look for the Stars quality improvement program, the assessment will be used to determine a 1, 2, 3, 4, or 5 STAR level based on the collective results of the assessment. The participating providers will also be eligible to receive a variety of support services and benefits outlined in the “benefit to providers” section below, and in the Look for the Stars Provider Handbook. If a provider Opts out of the QIS, they must sign the Opt out statement. A site that opts out is not eligible for the benefits as outlined in this agreement and in the Look for the Stars handbook.
General Overview. This Service Level Agreement (SLA) defines the services and service levels between the service provider, Pace ITS Help Desk Services, and the customers of that service (current Pace Faculty, Staff, and Students). The goal is to ensure the delivery of high quality customer service and technical support for the university.
General Overview. A1.1 This procurement is the subject of a Prior Information Notice (PIN) published in Official Journal of the European Union (OJEU) under: Title, UK-Salford: Analysis Services; despatch date, 06/09/2012 and reference 2012/S 174-287530
General Overview. (a) The JSC, as a Mutual JSC Matter, shall establish an overall strategy for supply of Clinical Materials and Products for Development and Commercialization purposes (the “Manufacturing Strategy”), to the extent consistent with Xxxxxxxxx’x and Xxxxx’x obligations and rights under this Agreement. The Manufacturing Strategy shall address manufacturing quality standards and the Parties and/or, as applicable, the Third Party Manufacturer shall enter into a separate Quality Agreement for the Product. Subject to this Article 5.1, Xxxxxxxxx shall be responsible in consultation with Lilly for the supply of, and shall have the right to supply, all clinical and commercial supplies of the Product for use under this Agreement. To the extent and on the timeline contemplated by the Manufacturing Strategy, Xxxxxxxxx shall (i) retain a Third Party Manufacturer for the supply of drug substance, (ii) take all necessary actions, with consultation from Lilly, to establish a drug product site for the clinical and commercial supply of finished Product and (iii) retain a back-up manufacturer, a Third Party Manufacturer, selected in consultation with Lilly, for the clinical and commercial supply of finished Product, such Manufacturer to be approved by Lilly, such approval not to be unreasonably withheld or delayed.
(b) Notwithstanding anything to the contrary in this Agreement, Lilly may require Xxxxxxxxx to use a Third Party Manufacturer for all or some of the clinical supply of Products if (A) Lilly believes, reasonably and in good faith, that Xxxxxxxxx has not shown the capability to satisfactorily deliver sufficient quantity of Products in acceptable quality to the clinic for the Development activities contemplated under this Agreement and the Development Plan, (B) Xxxxxxxxx has not received necessary approval from the applicable Regulatory Authority to Manufacture clinical supplies of Products or (C) Lilly believes, reasonably and in good faith, that Xxxxxxxxx does not have systems in place with respect to the Manufacture of clinical supply of Products that comply with applicable quality and pharmcovigilance agreements (such as those prepared under this Agreement) and Applicable Law.
(c) The Parties shall enter into a series of agreements detailing the obligations and responsibilities of each Party as it pertains to the supply of Product in the Territory. The agreements shall include supply agreements, Quality Agreements and Manufacturing Responsibilities Document (“MRD”) ap...
General Overview. 1. The Workforce Innovation and Opportunity Act (WIOA) (Pub. L. 113-128) establishes legislation that reforms and modernizes the public workforce system. WIOA reaffirms the role of the public workforce system, and brings together and enhances several key employment, education, and training programs. It ensures that the workforce system operates as a comprehensive, integrated, and streamlined system to provide pathways to prosperity for those it serves and continuously improves the quality and performance of its services.
2. In partnership with the Orange County Board of Supervisors and the Orange County Workforce Development Board (OCWDB), the County of Orange Workforce and Economic Development Division oversees Orange County’s workforce development activities and establishes programs in response to the workforce needs of Orange County, including labor market information, employment and training services, and business assistance. Central to the County of Orange’s ability to provide services is the Orange County Workforce Solution Centers, a proud partner of the American Job Centers of California (AJCC) network and young adult employment and training programs located throughout the County. The County of Orange designs and implements programs and services for businesses, adult job seekers, dislocated workers, and young adults, working in close collaboration with education, business, labor, economic development, and other organizations with a stake in preparing the County’s workers to contribute to our growing economy.
