General Performance Standards. Beginning on the Commencement Date, Successful Respondent shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness, and resource efficiency that are at least equal to those received by DIR and the DIR Customers prior to such date. In addition, Successful Respondent shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness, resource efficiency, and productivity that are at least equal to accepted industry standards of first tier providers of services that are the same as or similar to the Services. The foregoing provisions of this Subsection shall not be deemed to supersede the Service Levels.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
General Performance Standards. Beginning on the Commencement Date, Successful Respondent Service Provider shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness, and resource efficiency that are at least equal to those received by DIR and the DIR Customers prior to such date. In addition, Successful Respondent beginning on the Effective Date, Service Provider shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness, resource efficiency, and productivity that are at least equal to accepted industry standards of first tier providers of services that are the same as or similar to the Services. The foregoing provisions of this Subsection shall not be deemed to supersede the Service Levels.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
General Performance Standards. Beginning on the Commencement Date, Successful Respondent Service Provider shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness, and resource efficiency that are at least equal to those received by DIR and the DIR Customers prior to such date. In addition, Successful Respondent Service Provider shall perform the Services at levels of accuracy, quality, completeness, timeliness, responsiveness, resource efficiency, and productivity that are at least equal to accepted industry standards of first tier providers of services that are the same as or similar to the Services. The foregoing provisions of this Subsection shall not be deemed to supersede the Service Levels.
Appears in 1 contract
Samples: Master Services Agreement