General protocols. C.5.2.1 Review Teams must embody a range of expertise in undertaking competence assessment and quality assuring the results of competence assessment processes. According to the Accord Rules and Procedures, the Committee must select at least three members for the Review Team. (see Guidelines Annex 2)
General protocols. C.5.1.1. Review Teams must embody a range of expertise and must include at least one academic and one industrial representative. According to the Accord Rules and Procedures, the Committee must select at least three members for the Review Team. In selecting the Review Team the Committee will give consideration to the following: Team Compositions • The review team normally comprises two academic persons and one industry person each from different jurisdictions. • The review team leader, who is selected by the Committee, should desirably have been a member of a previous international review or evaluation team. • The team should desirably cover a range of disciplines. Team Member Characteristics Essential Criteria: • Experienced in the relevant national accreditation or competence assessment in their own jurisdiction • Possesses good communication skills including being able to communicate in English • Understands protocols for working in different cultures • Able to work collaboratively in a self-managed international peer group, noting that the team produces its report without secretarial assistance • Has time available (including 7-14 days for a review visit or a number of shorter reviews over a 3 year period) without remuneration • Familiar with the IEA review requirements and exemplars • Prepared to contribute feedback to improve the review process Desirable Criteria • Been a Visit Chair of accreditations and/or served on the Accreditation Board or equivalent decision making body in their own jurisdiction • Has previous experience as a review team member of the relevant IEA Accord • Able to communicate in the language of the jurisdiction being reviewed • Available to act as a team member for at least three years
General protocols. C.5.1.1 Review Teams must embody a range of expertise and must include at least one academic and one industrial representative. According to the Accord Rules and Procedures, the Committee must select at least three members for the Review Team.
General protocols. Upon receipt of a call, the CSR opens the conversation with a friendly introduction. CSRs are trained to fully listen to the customer’s request, ask clarifying questions, and then repeat the details back to the customer. Once the CSR has verified that they understand the nature of the call, they propose a solution. Once the issue has been resolved to the customer’s satisfaction, the CSR then inputs all appropriate details into the customer service software system. The backbone of CONTRACTOR’s solution for maintaining collection performance, route management, and customer service systems is one developed specifically for the waste industry and heavily used throughout CONTRACTOR affiliate companies and comes with strong support. Ensuring customers are satisfied with services nearly eliminates customer concerns and unnecessary phone calls. In order to increase overall program effectiveness, customer satisfaction and interaction is key. The software application we use integrates all aspects of collection, routing and billing operations to seamlessly and efficiently provide excellent customer service. This enables CONTRACTOR to collect data that allows us to itemize specific issues for the operations team so they can monitor issues and ensure that any operational issues are handled and remedied quickly. A few examples of the issues and resolutions that we experience and specifically track include the three most common, described below: Windsor Staff Accessibility Accessibility to the CSR database for off‐site users is managed through terminal services. Network access is granted and users of the system are assigned access rights, which are limited based on department and position. Appropriate staff will be assigned a user ID with access rights to view real‐time work orders, current account data, service levels, notes, numbers and types of complaints and/or compliments, and collection days.
General protocols. All encountered soils will be properly characterized in the field and findings will be recorded in logbooks. Material selected for sampling will be obtained in a manner consistent with NYSDEC sample collection protocols. Decontaminated stainless steel trowels and dedicated gloves will be used at each sample location to place the material into laboratory-supplied glassware. Prior to and after the collection of each material sample, the sample collection instrument will be properly decontaminated to avoid cross-contamination between samples. Soils selected for sampling purposes will be composite or grab samples from discreet four-foot core intervals, grab samples from soils exposed in test pits, or grab samples from surface locations. Soil sampling will be biased towards surface soils (0 to 2 inches below ground surface after removal of the vegetative cover), soils at the groundwater interface, and any soils with elevated PID readings, unusual odors, discoloration, or, any other field evidence of contamination.
General protocols. The sediment along the northern bank of Fishkill Creek will be probed in order to visually inspect for the presence of non-aqueous phase liquid (NAPL) or other contaminants. The area adjacent to the historic mineral oil tanks located between buildings B-4 and B-2 will be of special focus during this inspection.
General protocols. Test pits will be excavated in the far western portion of the Site, (Figure 7, Appendix A). The purpose of the test pits is to observe the extent of debris and fill material in this area of the Site. During the extension of test pits, observations will be recorded on the material encountered, PID readings, total depth of test pit and any other significant information.
