Common use of General Standards Clause in Contracts

General Standards. 5.4.1.1. For a minimum of eight (8) claims per day per deployed Adjuster, make first contact to the policyholder and finish a Completed Package for that claim’ 5.4.1.2. process Completed Packages through Vendor’s quality assurance review processes within twenty-four (24) hours of submission by Vendor’s Adjuster; 5.4.1.3. update the applicable Citizens’ system with routine status reports, diary notes and other file documentation as directed by Citizens; 5.4.1.4. follow up on phone calls, correspondence and requests as necessary to any and all parties in accordance with the Best Claims Practices & Estimating Guidelines and procedures; and, 5.4.1.5. ensure all legal deadlines are met for the protection of Citizens and/or its policyholders.