Common use of General Standards Clause in Contracts

General Standards. 5.4.1.1. Update the applicable Citizens’ system with routine status reports, diary notes and other file documentation as directed by Citizens; 5.4.1.2. Follow up on phone calls, correspondence and requests as necessary to any and all parties in accordance with the Best Claims Practices & Estimating Guidelines and procedures; 5.4.1.3. Make initial contact with policyholder or policyholder’s representative within twenty-four (24) hours of Vendor’s acceptance of the work assignment; 5.4.1.4. Ensure that damage is inspected within forty-eight (48) hours of initial contact with policyholder unless dictated by extenuating circumstances such as scheduling conflicts with the insured or their representative; 5.4.1.5. Provide recommended reserves within thirty-six (36) hours of initial inspection and on-going as necessary; 5.4.1.6. Upon completion of the investigation submit the report and supporting settlement documentation to the applicable Citizens system within seventy-two (72) hours; 5.4.1.7. Submit a final accurate invoice for Services at the conclusion of the claim file; and, 5.4.1.8. Unless otherwise directed by Citizens, promptly forward demands for appraisal, mediation, consumer complaints, and notices of litigation in accordance with Best Claims Practices & Estimating Guidelines or other applicable Citizens’ directives.