Common use of GTTR Service Level Clause in Contracts

GTTR Service Level. Subject to the limitations, conditions and exclusions described in Clause 1.7.2 (5-Hour GTTR Conditions) and Clause 1.9 (Conditions and Exclusions), Orange will repair an Outage of the Business VPN Corporate Service caused by a malfunctioning CPE CE Router or Orange-provided Tail Circuit within 5 hours from the time the GCSC creates the Incident Report (the "5-Hour GTTR Service Level") provided that the Location has either: (a) a Dual or Always-On ADSL continuity solution, or (b) an Always-On SDSL continuity solution. The Business VPN Corporate Service is considered repaired when the GCSC closes the Incident Report in the Incident case management system after informing Customer that the Service is restored; however, the GCSC will keep Incident Report open if Customer informs the GCSC that the Business VPN Corporate is still out of service. Orange will report the achievement or non-achievement of the 5-Hour GTTR Service Level on a Monthly basis. If the actual time-to-repair exceeds 5 hours, then Customer will receive a cumulative maximum credit equal to 10% of the Qualifying Charges for the affected Service at the Location where the Outage occurred; provided, however, if Customer is entitled to receive any Service Level credit under Clause 1.3 (Service Levels for Site Availability) in connection with the same Outage, then Customer will only receive the greater of the credits due and owing to Customer under Clause 1.3 or this clause. For clarity, in no event will Customer be entitled to receive Service Level credits under both Clause 1.3 and this clause for the same Outage.

GTTR Service Level. Subject to the limitations, conditions and exclusions described in Clause 1.7.2 (5-Hour GTTR Conditions) and Clause 1.9 (Conditions and Exclusions), Orange will repair if an Outage of the Business VPN Corporate Service was caused by a malfunctioning CPE CE Router or Orange-provided Tail Circuit Access Circuit, then Orange will restore the Business VPN Corporate Service within 5 hours from the time the GCSC creates the Incident Report (the "5-Hour GTTR Service Level") provided that the Location has either: (a) a Dual or Always-On ADSL continuity solution, or (b) an Always-On SDSL continuity solution. The Business VPN Corporate Service is considered repaired restored when the GCSC closes the Incident Report in the Incident case management system after informing Customer that the Service is restored; however, the GCSC will keep Incident Report open if Customer informs the GCSC that the Business VPN Corporate is still out of service. Orange will report the achievement or non-achievement of the 5-Hour GTTR Service Level on a Monthly basis. If the actual time-to-repair exceeds 5 hours, then Customer will receive a cumulative maximum credit equal to 10% of the Qualifying Monthly Recurring Charges for the affected Service at the Location where the Outage occurred; provided, however, if Customer is entitled to receive any Service Level credit under Clause 1.3 (Service Levels for Site Availability) in connection with the same Outage, then Customer will only receive the greater of the credits due and owing to Customer under Clause 1.3 or this clause. For clarity, in no event will Customer be entitled to receive Service Level credits under both Clause 1.3 and this clause for the same Outage.

GTTR Service Level. Subject to the limitations, conditions and exclusions described in Clause 1.7.2 (5-Hour GTTR Conditions) and Clause 1.9 (Conditions and Exclusions), Orange will repair an Outage of the Business VPN Corporate Service caused by a malfunctioning CPE CE Router or Orange-provided Tail Circuit within 5 hours from the time the GCSC creates the Incident Report (the "5-Hour GTTR Service Level") provided that the Location has either: (a) a Dual or Always-On ADSL continuity solution, or (b) an Always-On SDSL continuity solution. The Business VPN Corporate Service is considered repaired when the GCSC closes the Incident Report in the Incident case management system after informing Customer that the Service is restored; however, the GCSC will keep Incident Report open if Customer informs the GCSC that the Business VPN Corporate is still out of service. Orange will report the achievement or non-achievement of the 5-Hour GTTR Service Level on a Monthly basis. If the actual time-to-repair exceeds 5 hours, then Customer will receive a cumulative maximum credit equal to 10% of the Qualifying Monthly Recurring Charges for the affected Service at the Location where the Outage occurred; provided, however, if Customer is entitled to receive any Service Level credit under Clause 1.3 (Service Levels for Site Availability) in connection with the same Outage, then Customer will only receive the greater of the credits due and owing to Customer under Clause 1.3 or this clause. For clarity, in no event will Customer be entitled to receive Service Level credits under both Clause 1.3 and this clause for the same Outage.

GTTR Service Level. Subject to the limitations, conditions and exclusions described in Clause 1.7.2 (5-Hour GTTR Conditions) and Clause 1.9 (Conditions and Exclusions), Orange will repair an Outage of the Business VPN Corporate Service caused by a malfunctioning CPE CE Router or Orange-provided Tail Circuit within 5 hours from the time the GCSC creates the Incident Report (the "“5-Hour GTTR Service Level"”) provided that the Location has either: (a) a Dual or Always-On ADSL continuity solution, or (b) an Always-On SDSL continuity solution. The Business VPN Corporate Service is considered repaired when the GCSC closes the Incident Report in the Incident case management system after informing Customer that the Service is restored; however, the GCSC will keep Incident Report open if Customer informs the GCSC that the Business VPN Corporate is still out of service. Orange will report the achievement or non-achievement of the 5-Hour GTTR Service Level on a Monthly basis. If the actual time-to-repair exceeds 5 hours, then Customer will receive a cumulative maximum credit equal to 10% of the Qualifying Charges for the affected Service at the Location where the Outage occurred; provided, however, if Customer is entitled to receive any Service Level credit under Clause 1.3 (Service Levels for Site Availability) in connection with the same Outage, then Customer will only receive the greater of the credits due and owing to Customer under Clause 1.3 or this clause. For clarity, in no event will Customer be entitled to receive Service Level credits under both Clause 1.3 and this clause for the same Outage.