Common use of GUPTA'S TECHNICAL SUPPORT OBLIGATION Clause in Contracts

GUPTA'S TECHNICAL SUPPORT OBLIGATION. For the term of this Agreement, GUPTA shall use all commercially reasonable efforts to respond to and fix problems in the Products that a DISTRIBUTOR VAR is unable to resolve as reported by DISTRIBUTOR in accordance with Exhibit C. GUPTA may discontinue support of any version of the Products at axx xxxx after 12 months after GUPTA has released a new version of the Product. The DISTRIBUTOR shall and shall require that its VARs shall use all commercially reasonable efforts to provide to GUPTA information necessary (including, where appropriate, reproducible test cases and other diagnostic information) to diagnose and repair such problems as the DISTRIBUTOR may report to GUPTA. GUPTA shall make such repair at GUPTA's option either by (a) modifying the Product or (b) providing an updated commercial version of the Product.

GUPTA'S TECHNICAL SUPPORT OBLIGATION. For the term of this Agreement, GUPTA shall use all commercially reasonable efforts to respond to and fix problems in the Products that a DISTRIBUTOR or VAR is unable to resolve as reported by DISTRIBUTOR in accordance with Exhibit C. GUPTA may discontinue support of any version of the Products at axx xxxx after 12 months after GUPTA has released a new version of the Product. The DISTRIBUTOR shall and shall require that its VARs shall use all commercially reasonable efforts to provide to GUPTA information necessary (including, where appropriate, reproducible test cases and other diagnostic information) to diagnose and repair such problems as the DISTRIBUTOR may report to GUPTA. GUPTA shall make such repair at GUPTA's option either by (a) modifying the Product or (b) providing an updated commercial version of the Product.