Common use of Handling of Consumer Complaints Clause in Contracts

Handling of Consumer Complaints. The State Attorney General of Colorado receives consumer complaints about the actions of carriers and ticket agents. The State Attorney General, subject to his discretion, may investigate these complaints in an effort to assist the consumer in resolving the matter with an airline or ticket agent. In addition, the State Attorney General may make a preliminary determination of whether the facts of the complaint indicate a potential violation of Federal aviation consumer protection requirements. To make this preliminary determination, the State Attorney General may contact and request a response from carriers or ticket agents. The State Attorney General will notify the DOT of any meritorious complaints on a quarterly basis (March 31, June 30, September 30 and December 31). No notification will be provided if the State Attorney General did not deem any complaint meritorious. However, the State Attorney General may submit reports more frequently, if determined to be in the public interest.

Handling of Consumer Complaints. The State Attorney General of Colorado receives consumer complaints about the actions of carriers and ticket agents. The State Attorney General, subject to his their discretion, may investigate these complaints in an effort to assist the consumer in resolving the matter with an airline or ticket agent. In addition, the State Attorney General may make a preliminary determination of whether the facts of the complaint indicate a potential violation of Federal aviation consumer protection requirements. To make this preliminary determination, the State Attorney General may contact and request a response from carriers or ticket agents. The State Attorney General will notify the DOT of any meritorious complaints on a quarterly basis (March 31, June 30, September 30 and December 31). No notification will be provided if the State Attorney General did not deem any complaint meritorious. However, the State Attorney General may submit reports more frequently, if determined to be in the public interest.

Handling of Consumer Complaints. The State Attorney General of Colorado the State of Washington receives consumer complaints about the actions of carriers and ticket agents. The State Attorney General, subject to his discretion, may investigate these complaints in an effort to assist the consumer in resolving the matter with an airline or ticket agent. In addition, the State Attorney General may make a preliminary determination of whether the facts of the complaint indicate a potential violation of Federal aviation consumer protection requirements. To make this preliminary determination, the State Attorney General may contact and request a response from carriers or ticket agents. The State Attorney General will notify the DOT of any meritorious complaints on a quarterly basis (March 31, June 30, September 30 and December 31). No notification will be provided if the State Attorney General did not deem any complaint meritorious. However, the State Attorney General may submit reports more frequently, if determined to be in the public interest.