COMPLAINTS HANDLING. 44.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
44.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its all reasonable endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
44.3 Within two (2) Working Days of a request by the Authority, the Supplier shall provide full details of a Complaint to the Authority, including details of steps taken to achieve its resolution.
COMPLAINTS HANDLING. The Training Provider acknowledges and agrees that it will respond to and co-operate in good faith with any complaints handling mechanism or process established by the Department from time to time, for the purpose of resolving student complaints or other issues in relation to the Training Provider’s delivery of Training Services.
COMPLAINTS HANDLING. 46.1 Either Party shall notify the other Party of any Complaints made by Other Contracting Bodies, which are not resolved by operation of the Supplier's usual complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and, if the Supplier is the Party providing the notice, such notice shall contain full details of the Supplier's plans to resolve such Complaint.
46.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this Framework Agreement and/or a Call Off Agreement), and without prejudice to any obligation of the Supplier to take remedial action under the provisions of this Framework Agreement and/or a Call Off Agreement, the Supplier shall use its best endeavours to resolve the Complaint within ten
COMPLAINTS HANDLING. 39.1 The Provider shall inform the Administering Authority of any Complaints made by Contracting Authorities which are not resolved by operation of the Provider's usual Complaints handling procedure within five (5) Working Days of becoming aware of that Complaint and such notice shall contain full details of the Provider's plans to resolve such Complaint.
39.2 Without prejudice to any rights and remedies that a complainant may have at Law (including under this DPS Agreement and/or any Contract), and without prejudice to any obligation of the Provider to take remedial action under the provisions of this DPS Agreement and/or any Contract, the Provider shall use its best endeavours to resolve the Complaint within ten (10) Working Days and in so doing, shall deal with the Complaint fully, expeditiously and fairly.
39.3 Within two (2) Working Days of a request by the Administering Authority, the Provider shall provide full details of the outcome of a Complaint to the Administering Authority, including details of steps taken to achieve its resolution.
COMPLAINTS HANDLING. 12.1. The RTO acknowledges and agrees that it will respond to and co-operate in good faith with any complaints handling mechanism or process established by the Department from time to time, for the purpose of resolving student complaints or other issues in relation to the RTO’s delivery of Training Services.
COMPLAINTS HANDLING. NRP Finans’ policy for complaints handling can be found on the website: xxxx://xxx.xxx-xxxxxx.xx/Compliance/
COMPLAINTS HANDLING. 30.1. The Supplier shall notify NEPO and Agent of any complaint made in relation to the provision of this Agreement within two (2) Working Days (or sooner if appropriate to the subject matter of the complaint) of becoming aware of that complaint and such notice shall contain full details of the Supplier's plans to resolve such complaint.
30.2. Without prejudice to any rights and remedies that a complainant may have under the Agreement, and without prejudice to any obligation of the Supplier to take remedial action under the provisions of the Agreement, the Supplier shall use its best endeavours to resolve the complaint within ten (10) Working Days and in so doing, shall deal with the complaint fully, expeditiously and fairly.
30.3. Within two (2) Working Days of a request by NEPO and/or Agent, the Supplier shall provide full details of a complaint to NEPO and/or Agent, including details of steps taken to resolve the complaint.
COMPLAINTS HANDLING. 17.1 If you are not satisfied with any element of the service you receive, any complaints should be made to our Customer Support Team using the contact details in clause 16.2 above. Calls may be monitored or recorded for training purposes.
17.2 We will make every possible effort to reply, addressing all points raised, within an adequate timeframe and at the latest within 15 Business Days of receipt of the complaint, in a durable medium. In exceptional situations, if the answer cannot be given within 15 Business Days for reasons beyond our control, we shall send a holding reply, clearly indicating the reasons for a delay and specifying the deadline by which you will receive the final reply, which shall not exceed 35 Business Days. For the purpose of this clause “durable medium” means a form which enables you to store the information in a way that is accessible for future reference for a period of time adequate for the purposes of the information and which allows the unchanged reproduction of the information stored.
17.3 You may also refer any complaints about the NatWest Rooster Money Payment Service not resolved to your satisfaction to the Financial Ombudsman Service. You may contact the Financial Ombudsman (“FOS”) by post: Exchange Tower, London E14 9SR; telephone: 0000 000 0000 or 0000 000 0 000; website: xxxx://xxxxxxxxx-xxxxxxxxx.xxx.xx; and e-mail: xxxxxxxxx.xxxx@xxxxxxxxx-xxxxxxxxx.xxx.xx.
17.4 You may also refer any complaints about the NatWest Rooster Money Payment Service not resolved to your satisfaction to the FOS using the European Commission’s online dispute resolution platform at xxxxx://xx.xxxxxx.xx/consumers/odr/main/?event=xxxx.xxx.xxxx.
COMPLAINTS HANDLING. The RTO acknowledges and agrees that it will respond to and co-operate in good faith with any complaints handling mechanism or process established by the Department from time to time, for the purpose of resolving student complaints or other issues in relation to the RTO’s delivery of Training Services. CONFIDENTIALITY AND PRIVACY The RTO must not, without the prior written approval of the Department, disclose (or permit the disclosure of) information regarding this VET Funding Contract (including details of the Funds being provided by the Department in respect of any Eligible Individual) or any Confidential Information of the Department, the Department or the State, except: to the extent required under this VET Funding Contract; to the extent required by Law; to the extent that the information is already in the public domain (other than due to a breach of this VET Funding Contract); to its solicitors, barristers and/or other professional advisors in order to obtain advice in relation to its rights under this VET Funding Contract, the Training Services or the Funds and provided such advisors are under a duty of confidentiality; to the extent necessary for the registration or recording of documents where required; and/or to the extent required in connection with legal proceedings; and then only to the extent strictly necessary for that purpose. The RTO acknowledges and agrees that: the Department at its discretion may disclose any and all information relating to the RTO and this VET Funding Contract including course and qualification details, government subsidised fee information, details of the Funds paid, details of any non-compliance by the RTO with this VET Funding Contract, any action taken by the Department under this VET Funding Contract, and findings and outcomes of any audits or reviews undertaken pursuant to this VET Funding Contract; the Department may make a disclosure referred to in (a), and regarding any suspected non-compliance by the RTO, to the MMU; disclosure by the Department of information regarding this VET Funding Contract (including details of the Funds paid) or any Confidential Information of the RTO may be required in certain circumstances; and it consents to such disclosure and, if required, will use all reasonable endeavours to assist the Department in meeting any of its disclosure obligations including, without limitation: in connection with permitted re-tendering or any benchmarking or market testing; under the Freedom of Informa...
COMPLAINTS HANDLING. You shall proactively work with us and respond to any complaints without undue delay. If after investigation or formal quality assurance rreviews any of the work is found to be of substandard quality then we reserve the right in our absolute discretion to make a deduction from the fee that has been invoiced by you to reflect the substandard Services, for the relevant Contract that and if you have already been paid by us then we will require repayment of the relevant part of the fee within 7 days of our request or we reserve the right to make deductions from future payments to you.
