Help Desk Operations. Provider will maintain a Help Desk to receive Customer calls to report, log and resolve any problems with the Services identified by the Customer. Customer will be allowed unlimited calls to the Help Desk as long as Customer remains in compliance with all contractual commitments between Customer and Provider. While the Application will be available to the Customer on Holidays, the Help Desk will operate on an “after Business Hours” schedule on Holidays. Provider currently recognizes the following Holidays: New Years Day Memorial Day Columbus Day Boxing Day Xxxxxx Xxxxxx Xxxx Day Fourth of July Thanksgiving Day Presidents Day Labor Day Christmas Day Additional Holidays may be added upon prior written notice to Customer.
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Samples: Application Service Provider Agreement, Application Service Provider Agreement, Application Service Provider Agreement
Help Desk Operations. Provider will maintain a Help Desk to receive Customer calls to report, log and resolve any problems with the Services identified by the Customer. Customer will be allowed unlimited calls to the Help Desk as long as Customer remains in compliance with all contractual commitments between Customer and Provider. While the Application will be available to the Customer on Holidays, the Help Desk will operate on an “after Business Hours” schedule on Holidays. Provider currently recognizes the following Holidays: New Years Day Memorial Day Columbus Day Boxing Day Xxxxxx Xxxxxx Xxxx Day Fourth of July Thanksgiving Day Presidents Day Labor Day Christmas Day Additional Holidays may be added upon prior written notice to Customer.
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