Help Desk. A help desk for Product support issues (the “Help Desk”) will be available to Customer. Unless specified in an Order, Customer should contact 000.000.0000 to receive a telephone number for the applicable supporting Solutions & Support Center. Customer will appoint one Product administrator and one backup administrator to serve as the primary point of contact regarding maintenance services.
Help Desk. CONDUENT shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidays.
Help Desk. We will assist You as needed on issues relating to usage via e-mail, and a toll-free Help Desk five (5) days per week, at scheduled hours, currently 8:00am to 6:00 pm Eastern Time, Monday-Friday or xxxxx://xxxxxxx.xxxxxxxxxxxxxxx.xxx/s/contactsupport
Help Desk. 2.1 The Provider shall make available to the Client a help desk in accordance with the provisions of this Schedule 4.
2.2 The Client may use the help desk for the purposes of requesting and, where applicable, receiving the Support Services; and the Client must not use the help desk for any other purpose.
2.3 The Provider shall ensure that the help desk is accessible through email, by use of Provider's web-based chat, and, if these are not available, through telephonic (or Skype) call.
2.4 The Provider shall ensure that the help desk is operational and adequately staffed during Business Hours. In addition, the Provider shall provide telephone number for the Client to report critical issues outside of Business Hours.
2.5 The Client shall ensure that all requests for Support Services that it may make shall be made through the help desk.
Help Desk. If user experience any errors or have difficulties with any of the equipment/software, a request must be submitted to the Help Desk at (949) 852- 4004. User will need to provide name, e-mail, phone number, location, and a brief description of the problem. Once the information is entered into the system, a call ticket will be created and sent to a JWA IT representative, who will contact user within one to three business days.
Help Desk. The Supplier shall provide during normal working hours (Monday to Friday 07:00 - 18:00), a customer helpdesk telephone service for all enquiries raised by the Client regarding this Service. The Helpdesk also needs to support the process for requesting ad hoc/same day services, incident reporting procedures where appropriate and management of an agreed change control procedure which will enable the Client to make changes to collection and delivery services on an ad hoc basis at no additional cost to the Client.
Help Desk. Trading Partner acknowledges and agrees that GS1 G D S N shall not be responsible for providing help desk support or any other support or resource services to Trading Partner and that help desk support resources and services shall be provided exclusively by or on behalf of Trading Partner’s Data Pool.
Help Desk. GBG will provide the Client with the contact numbers (either telephone or fax, as appropriate) and email address of designated contact points, which will be the Client’s contact points for placing orders, reporting faults and making inquiries relating to the Service. The Client can use the numbers to contact GBG to report faults 24 hours a day, 365 days a year (although the GBG Help Desk will only be manned during Business Hours) and to order services or make enquiries during Normal Business Hours.
Help Desk. UA shall provide 24/7 Client support in the form of a Help Desk. Clients reporting issues through email will receive confirmation of the issue within a reasonable time and will receive a callback the same business day if practical. The Help Desk is always subject to availability of our technical staff and clause 1.1.5 below.
Help Desk. ACS shall provide a toll-free telephone number for Provider use 24 hours per day/7 days per week. The Help Desk will be staffed by customer support representatives. The Help Desk will also be staffed on all major holidays.
