HMO TELEPHONE ACCESS REQUIREMENTS. HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 3 contracts
Samples: Agreement and Plan of Merger (Centene Corp), Agreement and Plan of Merger (Centene Corp), Amerigroup Corp
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access (including Behavioral Health telephone services), HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 2 contracts
Samples: Amerigroup Corp, Centene Corp
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 FOR ALL HMO TELEPHONE ACCESS (INCLUDING BEHAVIORAL HEALTH TELEPHONE SERVICES), HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 2 contracts
Samples: Amerigroup Corp, Amerigroup Corp
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access, HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 1 contract
Samples: Amerigroup Corp
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access (including Behavioral Health Telephone services), HMO must ensure that HMO has [Deletion] adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 1 contract
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access (including Behavioral Health telephone services), HMO must ensure that HMO has [deleted] adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 1 contract
