HMO TELEPHONE ACCESS REQUIREMENTS. HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 3 contracts
Samples: Contract for Services (Centene Corp), Contract for Services (Amerigroup Corp), Contract for Services (Centene Corp)
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access (including Behavioral Health telephone services), HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 2 contracts
Samples: Contract for Services (Amerigroup Corp), Contract for Services (Centene Corp)
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 FOR ALL HMO TELEPHONE ACCESS (INCLUDING BEHAVIORAL HEALTH TELEPHONE SERVICES), HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 2 contracts
Samples: Contract for Services (Amerigroup Corp), Contract for Services (Amerigroup Corp)
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access (including Behavioral Health Telephone services), HMO must ensure that HMO has [Deletion] adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 1 contract
Samples: Contract for Services (Centene Corp)
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access, HMO must ensure that HMO has adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 1 contract
HMO TELEPHONE ACCESS REQUIREMENTS. 3.7.1 For all HMO telephone access (including Behavioral Health telephone services), HMO must ensure that HMO has [deleted] adequately-staffed telephone lines. Telephone personnel must receive customer service telephone training. HMO must ensure that telephone staffing is adequate to fulfill the standards of promptness and quality listed below:
Appears in 1 contract
Samples: Contract for Services (Centene Corp)
