IBM SaaS Technical Support Sample Clauses
The IBM SaaS Technical Support clause defines the scope and terms under which IBM provides technical assistance for its Software-as-a-Service (SaaS) offerings. Typically, this clause outlines the types of support available, such as help desk access, troubleshooting, and issue resolution, as well as the hours of operation and response times. It may also specify the channels through which support can be accessed, such as online portals or phone support. The core function of this clause is to ensure that customers have reliable access to technical help, thereby minimizing service disruptions and clarifying IBM's support obligations.
IBM SaaS Technical Support. During an IBM SaaS Subscription Period:
a. IBM provides assistance, as specified in the ToU, for Customer’s offering-specific, task-oriented questions regarding the use of IBM SaaS; and
b. IBM SaaS technical support is available only for the currently supported versions of IBM SaaS, client operating systems, Internet browsers, and software. IBM technical support is available during the normal business hours (published prime shift hours) of the IBM SaaS support center. Consult the Terms of Use for details applicable to a specific IBM SaaS offering.