IBM SaaS Technical Support. During an IBM SaaS Subscription Period: a. IBM provides assistance, as specified in the ToU, for Customer’s offering-specific, task-oriented questions regarding the use of IBM SaaS; and b. IBM SaaS technical support is available only for the currently supported versions of IBM SaaS, client operating systems, Internet browsers, and software. IBM technical support is available during the normal business hours (published prime shift hours) of the IBM SaaS support center. Consult the Terms of Use for details applicable to a specific IBM SaaS offering.
Appears in 4 contracts
Samples: International Passport Advantage Express Agreement, International Passport Advantage Agreement, International Passport Advantage Express Agreement
IBM SaaS Technical Support. During an IBM SaaS Subscription Period:
a. (a) IBM provides assistance, as specified in the ToU, for Customer’s offering-specific, task-oriented questions regarding the use of IBM SaaS; and
b. IBM SaaS technical support is available only for the currently supported versions of IBM SaaS, client operating systems, Internet browsers, and software. IBM technical support is available during the normal business hours (published prime shift hours) of the IBM SaaS support center. Consult the Terms of Use for details applicable to a specific IBM SaaS offering.
Appears in 1 contract
IBM SaaS Technical Support. During an IBM SaaS Subscription Period:
a. IBM provides assistance, as specified in the ToU, for Government Customer’s offering-offering- specific, task-oriented questions regarding the use of IBM SaaS; and
b. IBM SaaS technical support is available only for the currently supported versions of IBM SaaS, client operating systems, Internet browsers, and software. IBM technical support is available during the normal business hours (published prime shift hours) of the IBM SaaS support center. Consult the Terms of Use for details applicable to a specific IBM SaaS offering.
Appears in 1 contract
Samples: Ibm Passport Advantage Agreement
IBM SaaS Technical Support. During an IBM SaaS Subscription Period:
a. IBM provides assistance, as specified in the ToU, for Customer’s Customer‟s offering-specific, task-oriented questions regarding the use of IBM SaaS; and
b. IBM SaaS technical support is available only for the currently supported versions of IBM SaaS, client operating systems, Internet browsers, and software. IBM technical support is available during the normal business hours (published prime shift hours) of the IBM SaaS support center. Consult the Terms of Use for details applicable to a specific IBM SaaS offering.
Appears in 1 contract
