Common use of IF YOU WANT TO COMPLAIN Clause in Contracts

IF YOU WANT TO COMPLAIN. 20.1 If you have any dissatisfaction about the services we provide to you, or the manner in which we have provided them, or want to make any other complaint, you should contact us using the details set out in clause 10. We will then deal with your complaint in line with our Complaints Handling Procedure. Our Complaints Handling Procedure is located in the Appendix at the end of this document. 20.2 If we can’t resolve the complaint to your satisfaction you may refer it to the Financial Ombudsman Service (xxx.xxxxxxxxx-xxxxxxxxx.xxx.xx). They provide a free, independent complaint resolution service and you can also find details on our website.