Common use of In Case of Errors or Questions about Your Electronic Funds Transfers Clause in Contracts

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, or write to us at Netspend, X.X. Xxx 0000, Xxxxxx, XX 00000-0000, as soon as you can if you think your Account statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent (or delivered through the OAC) the FIRST statement on which the problem or error appeared. In your communication to us, you will need to provide us with the following information: • Your name and Account number. • A description of the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint or question in writing within ten (10) Business Days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) after we hear from you and will correct the error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within ten (10) Business Days (twenty (20) Business Days for new Accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions or complaint in writing and we do not receive it within ten (10) Business Days, we may not credit your Account. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, or write to us at Netspend, X.X. Xxx 0000, Xxxxxx, XX 00000-0000, as soon as you can if If you think that an electronic transfer shown on your Account statement or receipt is wrong incorrect, or if you need more information about a transfer transfer, contact us at the telephone number listed on under the statement or receiptHOW TO CONTACT US section at the end of this Agreement. Please provide us with all of the information requested under the section entitled WHAT TO TELL US IN CASE OF AN ERROR OR INQUIRY at the end of this Agreement. We must hear from you no later than sixty (60) 60 days after we sent (or delivered through the OAC) you the FIRST statement on which the problem or error appeared. In your communication to us, you will need to provide us with the following information: • Your name and Account number. • A description of the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The dollar amount of the suspected errorproblem appeared. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days10 business days. We will determine whether an error occurred tell you the results of our investigation within ten 10 business days (1020 business days for accounts open with us less than 30 days) Business Days (twenty (20) Business Days for new Accounts) after we hear from you and will correct the any error promptly. If we need more time, however, we may take up to forty-five (45) 45 days (ninety (90) 90 days for new AccountsPOS transactions, point-of-saletransactions involving foreign countries, or foreign-initiated transactionsand transactions on accounts open with us less than 30 days) to investigate your complaint or question. If we decide to do this, we will provisionally re-credit your Account account within ten 10 business days (10) Business Days (twenty (20) Business Days for new Accounts20 days if your account has been open with us less than 30 days, 5 days if your question involves unauthorized use of your VISA® Debit Card and your account has been open at least 30 days) for the amount that you think is in error, error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions complaint or complaint question in writing writing, and we do not receive it within ten (10) Business Days10 business days, we may are not required to provisionally credit your Accountaccount. We will tell you the results within three (3) Business Days after completing our investigation. If Whether or not we decide that there was no an error, we will send you a written explanationexplanation within 3 business days after we finish our investigation. You may ask us for copies of the documents that we used in our investigation. If we decide there was an error, we will convert any provisional credit we have given you need more information about our to a permanent credit or credit your account within 1 business day. If we decide there was no error-resolution procedures, call us we will reverse any provisional credit. If we reverse a provisional credit, we will pay any items that overdraw your account for five days after we send you the notice that we have reversed a provisional credit at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxxno charge to you, but only to the extent the overdrafts do not exceed the amount of the reversed provisional credit.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service us at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, 0000 or write to us at NetspendPeoples Bank of Alabama, X.X. Online Banking Department, 0000 Xxxxxxxx Xxx 0000XX, XxxxxxXxxxxxx, XX 00000-0000, 00000 as soon as you can can, if you think that your Account deposit account statement or receipt is wrong or if you need more information about a transfer an Electronic Funds Transfer listed on the statement or receiptstatement. We must hear from you no later than sixty (60) 60 days after we sent (or delivered through the OAC) the FIRST statement on which the problem or error appeared. In Tell us your communication to us, you will need to provide us with the following information: • Your name and Account deposit account number. • A description of Describe the error or the transfer Electronic Funds Transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days. We will determine whether an error regarding an Electronic Funds Transfer occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) after we hear from you and will correct the any error regarding an Electronic Funds Transfer promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or questionquestion regarding an Electronic Funds Transfer. If we decide to do this, we will provisionally credit your Account deposit account within ten (10) Business Days (twenty (20) Business Days for new Accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions complaint or complaint question in writing and we do not receive it within ten (10) Business Days, we may decide not to credit your Accountdeposit account. For errors involving Electronic Funds Transfers and new deposit accounts, we may take up to ninety (90) Business Days to investigate your complaint or question and we may take up to twenty (20) Business Days to credit your deposit account for the amount you think is in error. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxxxx.xxx, or write to us at Netspend, X.X. Xxx 0000, Xxxxxx, XX 00000-0000, as soon as you can if you think your Account statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent (or delivered through the OAC) the FIRST statement on which the problem or error appeared. In your communication to us, you will need to provide us with the following information: • Your name and Account number. • A description of the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint or question in writing within ten (10) Business Days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) after we hear from you and will correct the error error, promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within ten (10) Business Days (twenty (20) Business Days for new Accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions or complaint in writing and we do not receive it within ten (10) Business Days, we may not credit your Account. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxxxxx.xxxxxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service In case of questions or errors about your electronic transfers, telephone us toll-free at 0-000-000-0000, email 0000 or 0-000-000-0000 or write us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxxError Resolution, or write to us at NetspendEssex Savings Bank, X.X. Xxx 0000P.O. Box 950, XxxxxxEssex, XX 00000-0000, Connecticut 06426 as soon as you can can, if you think your Account statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) 60 days after we sent (or delivered through the OAC) send the FIRST statement on which the problem or error appeared. In • Tell us your communication to us, you will need to provide us with the following information: • Your name and Account numberaccount number (if any). • A description of Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days10 business days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) 10 business days after we hear from you and will correct the any error promptly. (We may extend this time period to 20 business days if the error occurred within 30 days of the first deposit to your account.) If we need more time, ; however, we may take up to forty-five (45) 45 days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question, for most types of errors. (If the complaint or question concerned a transaction that was initiated in a foreign country, a point of sale transaction, or a transaction that occurred within 30 days of the first deposit to your account, we may take up to 90 days to complete our investigation.) If we decide to do thistake this extra time to investigate, we will provisionally credit your Account account within ten 10 business days (10) Business Days (twenty (20) Business Days for new Accounts20 business days if the error occurred within 30 days of the first deposit of your account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions complaint or complaint question in writing and we do not receive it within ten (10) Business Days10 business days, we may not credit your Accountaccount. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service In case of questions or errors about your electronic transfers, telephone us toll-free at 0-000-000-0000, email 0000 or 0-000-000-0000 or write us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxxEssex Savings Bank, or write to us at NetspendP.O. Box 950, X.X. Xxx 0000Essex, XxxxxxConnecticut 06426, XX 00000-0000, Attention Deposit Operations as soon as you can can, if you think your Account statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) 60 days after we sent (or delivered through the OAC) send the FIRST statement on which the problem or error appeared. In • Tell us your communication to us, you will need to provide us with the following information: • Your name and Account numberaccount number (if any). • A description of Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Days10 business days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) 10 business days after we hear from you and will correct the any error promptly. (We may extend this time period to 20 business days if the error occurred within 30 days of the first deposit to your account.) If we need more time, ; however, we may take up to forty-five (45) 45 days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question, for most types of errors. (If the complaint or question concerned a transaction that was initiated in a foreign country, a point of sale transaction, or a transaction that occurred within 30 days of the first deposit to your account, we may take up to 90 days to complete our investigation.) If we decide to do thistake this extra time to investigate, we will provisionally credit your Account account within ten 10 business days (10) Business Days (twenty (20) Business Days for new Accounts20 business days if the error occurred within 30 days of the first deposit of your account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions complaint or complaint question in writing and we do not receive it within ten (10) Business Days10 business days, we may not credit your Accountaccount. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000If you think your periodic statement is wrong, email or if you need more information about a transaction listed telephone us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, or 000.000.0000; write to us at NetspendAmerican First Credit Union, X.X. XX Xxx 0000, XxxxxxXxxx, XX 00000-0000, ; or email us at xxxxxxxxx@xxxxxxxxx.xxx as soon as you can can, if you think your Account statement or receipt is wrong or if you need more information about a transfer transaction listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent (or delivered through the OAC) made the FIRST statement on which the problem or error appearedappeared available to you. In your communication to us, you will need to provide us with the following informationYou must: • Your Tell us your name and Account account number (do not email your account number. ); • A description of Describe the error or the transfer transaction you are unsure aboutabout and explain, and explain as clearly as you can can, why you believe it is an error or why you need more information. ; and • The Tell us the dollar amount of the suspected error. If you tell us orally, we may will require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) business days after we hear from you and will correct the any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account account within ten (10) Business Days (twenty (20) Business Days for new Accounts) business days for the amount you think is in error, error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to do not put your questions or complaint compliant in writing and we do not receive it within ten (10) Business Daysbusiness days, we may not credit your Accountaccount. For consumer cards, in accordance with Mastercard® Operating Rules and Regulations, you will receive provisional credit for Mastercard® debit card losses for unauthorized use within five (5) business days after you have notified us of the loss in writing. However, see the section entitled “PIN-less Mastercard® Debit Card Transactions” in Part 3 below for further details regarding Mastercard® debit card transactions initiated through a non-Mastercard® debit network. You also understand and agree that it is your responsibility to carefully review each receipt or sales slip you receive when you conduct a Mastercard® debit card transaction. In addition, you agree that, to the extent a Mastercard® debit card transaction is initiated using your PIN or your signature on a sales slip, it is presumed that you authorized the transaction because the authorization was initiated through your PIN or by your signature on the sales slip. In such event, you understand and agree that the burden is on you to conclusively prove that the use of your Mastercard® debit card and/or amount of the transaction was unauthorized. For new accounts, we may take up to twenty (20) business days to credit your account for the amount you think is in error. Your account is considered a “new account” for the first thirty (30) days after the first deposit is made, unless you already have an established account with us before this account is opened. For errors involving new accounts, point of-sale, or foreign-initiated transactions, we may take up to ninety (90) days to investigate your complaint or question. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. If we provisionally credited your account, we will reverse the provisional credit and notify you of the date we reversed the credit and the amount of the debit. We will honor checks, drafts or similar instruments payable to third parties and preauthorized transfers from your account for five (5) business days after the notification. We are required to honor only items that we would have paid if the provisionally credited funds had not been debited. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, or write to us at Netspend, X.X. Xxx 0000, Xxxxxx, XX 00000-0000, as soon as you can if If you think your Account periodic statement or receipt is wrong or wrong, of if you need more information about a transfer transaction listed on the statement it, call us at (000) 000-0000, or receiptwrite to us at United Local Credit Union, Attn: Member Services, 0000 X. Xxxxxx Xxxxxx, Xxxxxx, XX 00000, as soon as you can. We must hear from you no later than sixty (60) days after we sent (or delivered through the OAC) send you the FIRST periodic statement on which the problem or error appeared. In your communication to us, you will need to provide us with the following informationYou must: • Your Tell us your name and Account account number. • A description of Describe the error or the transfer transaction you are unsure aboutabout and explain, and explain as clearly as you can can, why you believe it is an error or why you need more information. ; and • The Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. If we ask you to put your complaint in writing and we do not receive it within ten (10) business days, we may not credit your account. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) business days after we hear from you and will correct the any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account account within ten (10) Business Days (twenty (20) Business Days for new Accounts) business days for the amount you think is in error, error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions For errors involving new accounts, point-of-sale, or complaint in writing and we do not receive it within ten (10) Business Daysforeign-initiated transactions, we may not take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your Accountaccount for the amount you think is in error. Your account is considered a “new account” for the first 30 days after the first deposit is made, unless you already have an established account with us before this account is opened. We will tell you disclose the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. If we provisionally credited your account, we will reverse the provisional credit and notify you of the date we reversed the credit and the amount of the debit. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, or write to us at Netspend, X.X. Xxx 0000, Xxxxxx, XX 00000-0000, as soon as you can if If you think your Account periodic statement or receipt is wrong or wrong, of if you need more information about a transfer transaction listed on the statement it, call us at (000) 000-0000, or receiptwrite to us at United Local Credit Union, Attn: Member Services, 0000 X. Xxxxxx Xxxxxx, Xxxxxx, XX 00000, as soon as you can. We must hear from you no later than sixty (60) days after we sent (or delivered through the OAC) send you the FIRST periodic statement on which the problem or error appeared. In your communication to us, you will need to provide us with the following informationYou must: • Your Tell us your name and Account account number. • A description of Describe the error or the transfer transaction you are unsure aboutabout and explain, and explain as clearly as you can can, why you believe it is an error or why you need more information. ; and • The Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within ten (10) Business Daysbusiness days. If we ask you to put your complaint in writing and we do not receive it within ten (10) business days, we may not credit your account. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) business days after we hear from you and will correct the any error promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account account within ten (10) Business Days (twenty (20) Business Days for new Accounts) business days for the amount you think is in error, error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions For errors involving new accounts, point-of-sale, or complaint in writing and we do not receive it within ten (10) Business Daysforeign-initiated transactions, we may not take up to ninety (90) days to investigate your complaint or question. For new accounts, we may take up to twenty (20) business days to credit your Accountaccount for the amount you think is in error. Your account is considered a “new account” for the first 30 days after the first deposit is made, unless you already have an established account with us before this account is opened. We will tell you the results within three (3) Business Days business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. If we provisionally credited your account, we will reverse the provisional credit and notify you of the date we reversed the credit and the amount of the debit. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, xxxxxxxxxxxxxxx@xxxxxxxxxxxxx.xxx or write to us at NetspendBrink’s Money, X.X. Xxx 000000000, Xxxxxx, XX 00000-0000, as soon as you can if you think your Savings Account statement or receipt is wrong or if you need more information about a transfer listed on the statement or receiptstatement. We must hear from you no later than sixty (60) days after we sent (or delivered through the OAC) the FIRST statement on which the problem or error appeared. In your communication to us, you will need to provide us with the following information: • Your name and Savings Account number. • A description of the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint or question in writing within ten (10) Business Days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Savings Accounts) after we hear from you and will correct the error error, promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Savings Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Savings Account within ten (10) Business Days (twenty (20) Business Days for new Savings Accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions or complaint in writing and we do not receive it within ten (10) Business Days, we may not credit your Account. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 01-000855-000-0000 627- 4657 or visit xxx.xxxxxxxxxxxxxxxxx.xxxxxx.xxxxxxxxxxxxx.xxx.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, or write to us at Netspend, X.X. Xxx 0000, Xxxxxx, XX 00000-0000, the number or location in the section above entitled Your Rights and Liabilities as soon as you can possible if you think your Account statement or receipt is wrong or if you need more information about a transfer transaction listed on the statement your receipt or receiptaccount statement. We OHecu must hear from you no later than sixty (60) 60 days after we sent (or delivered through the OAC) send you the FIRST statement on which the problem or error appearedappears. In When you contact us: A. Tell us your communication to us, you will need to provide us with the following information: • Your name and Account account number. • A description of . B. Describe the error or the transfer about which you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The . C. Tell us the dollar amount and date of the suspected error. If you tell us orally, we may require that you send your complaint or question to us in writing within ten (10) Business Days. 10 business days. D. We will determine whether an investigate any error occurred promptly when we receive your complaint or letter. OHecu will advise you of the result of its investigation within ten 10 business days (10) Business Days (twenty (20) Business Days for new Accounts) after we hear from you and will correct 20 business days on accounts less than 30days; 90 days if the error promptlyis on a POS or transaction made outside the United States). If we need more time, howeverdecide that additional time is needed, we may take up to forty-five (45) 45 days (ninety (90) 90 days for new Accounts, point-of-sale, on accounts less than 30days old or foreign-initiated transactionsfortransactions conducted outside the United States or at POS terminals) to investigate your complaint or question. If we decide to do thisthat additional time is needed, we will provisionally conditionally credit your Account account within ten 10 business days (10) Business Days (twenty (20) Business Days for new Accounts) for the amount you think is in error20 business days on accounts less than 30 days old), so that you will have the use of the money funds during the time it takes us to complete our investigation. If we ask you to put your questions complaint or complaint question in writing and we but do not receive it within ten (10) Business Days10 business days, we may not credit your Account. account during our investigation. E. We will tell you the results within three (3) Business Days days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-OHecu’s error resolution procedures, call contact us at 0-000-000-0000 the telephone number or visit xxx.xxxxxxxxxxxxxxxxx.xxxlocation shown in the section above entitled Your Rights and Liabilities.

In Case of Errors or Questions about Your Electronic Funds Transfers. Telephone Customer Service at 0-000-000-0000, email us at xxxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxx.xxx, or write to us at Netspend, X.X. Xxx 0000, Xxxxxx, XX 00000-0000, as soon as you can if you think your Account statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than sixty (60) days after we sent (or delivered through the OAC) the FIRST statement on which the problem or error appeared. In your communication to us, you will need to provide us with the following information: • Your name and Account number. • A description of the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. • The dollar amount of the suspected error. If you tell us orally, we may require that you send your complaint or question in writing within ten (10) Business Days. We will determine whether an error occurred within ten (10) Business Days (twenty (20) Business Days for new Accounts) after we hear from you and will correct the error error, promptly. If we need more time, however, we may take up to forty-five (45) days (ninety (90) days for new Accounts, point-of-sale, or foreign-initiated transactions) to investigate your complaint or question. If we decide to do this, we will provisionally credit your Account within ten (10) Business Days (twenty (20) Business Days for new Accounts) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your questions or complaint in writing and we do not receive it within ten (10) Business Days, we may not credit your Account. We will tell you the results within three (3) Business Days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. If you need more information about our error-resolution procedures, call us at 0-000-000-0000 or visit xxx.xxxxxxxxxxxxxxxxx.xxx.