Incident and Problem Resolution Clause Samples
Incident and Problem Resolution. ● An incident or issue that affects the central infrastructure of the NYU Login Service, causing an outage across many partner services, would be considered an emergency. ● To report an apparent emergency, contact the IT Service desk as documented at ▇▇▇▇://▇▇▇.▇▇▇.▇▇▇/it/servicedesk. An incident considered an emergency will be investigated as a priority and resolved as soon as possible and will be responded to by the NYU Login Service team within 24 hours of notification by the IT Service Desk. ● Incidents or issues with the NYU Login Service that do not constitute an emergency should be reported via email to ▇▇▇▇▇@▇▇▇.▇▇▇. Non-emergency incidents or issues will be responded to within 72 hours, not including NYU-NY holidays and weekends.
Incident and Problem Resolution. The Supplier shall on receipt of notification of an Incident by the Customer, and upon detection of an Incident by the Supplier, Respond to and Resolve such Incident in accordance with the applicable Service Levels.
Incident and Problem Resolution. 3.1 The Licensor shall on receipt of notification of an Incident by JLR, or upon detection of an Incident and/or Problem by the Licensor, Respond to and Resolve such Incident and/or Problem.
3.2 Where a Workaround or Resolution is provided by the Licensor in response to an Incident and/or Problem, the Licensor shall as appropriate:
3.2.1 as soon as reasonably possible supply and, if requested by JLR, install, the amended version of the object code of the Licensed Programs in machine readable form;
3.2.2 as soon as reasonably possible supply to JLR the appropriate amendments to the Licensed Materials or a version of Licensed Programs containing the same specifying the nature of the amendments and provide instructions for use of the amendments to the Licensed Programs (or amended version of the Licensed Programs);
3.2.3 if requested by JLR, as soon as reasonably possible provide training at no additional cost to JLR for designated members of JLR staff to enable them to make proper use of the Licensed Programs; and
3.2.4 notify JLR of and supply promptly any fixes or patches which are available to correct Incidents and/or Problems together with details of any material effects which such fixes or patches may be expect to have.