Common use of Incident and Problem Resolution Clause in Contracts

Incident and Problem Resolution. ● An incident or issue that affects the central infrastructure of the NYU Login Service, causing an outage across many partner services, would be considered an emergency. ● To report an apparent emergency, contact the IT Service desk as documented at xxxx://xxx.xxx.xxx/it/servicedesk. An incident considered an emergency will be investigated as a priority and resolved as soon as possible and will be responded to by the NYU Login Service team within 24 hours of notification by the IT Service Desk. ● Incidents or issues with the NYU Login Service that do not constitute an emergency should be reported via email to xxxxx@xxx.xxx. Non-emergency incidents or issues will be responded to within 72 hours, not including NYU-NY holidays and weekends.

Incident and Problem Resolution. ● An incident or issue that affects the central infrastructure of the NYU Login Service, causing an outage across many partner services, would be considered an emergency. ● To report an apparent emergency, contact the IT Service desk as documented at xxxx://xxx.xxx.xxx/it/servicedesk. xxxx://xxx.xxx.xxx/its/askits/helpdesk/. An incident considered an emergency will be investigated as a priority and resolved as soon as possible and will be responded to by the NYU Login Service team Team within 24 hours of notification by the IT Service Desk. ● Incidents or issues with the NYU Login Service that do not constitute an emergency should be reported via email to xxxxx@xxx.xxxxxx.xxxxxxx@xxx.xxx. Non-emergency incidents or issues will be responded to within 72 hours, not including NYU-NY holidays and weekends.

Incident and Problem Resolution. ● An incident or issue that affects the central infrastructure of the NYU Login Service, causing an outage across many partner services, would be considered an emergency. ● To report an apparent emergency, contact the IT Service desk as documented at xxxx://xxx.xxx.xxx/it/servicedeskxxxx://xxx.xxx.xxx/its/servicedesk. An incident considered an emergency will be investigated as a priority and resolved as soon as possible and will be responded to by the NYU Login Service team within 24 hours of notification by the IT Service Desk. ● Incidents or issues with the NYU Login Service that do not constitute an emergency should be reported via email to xxxxx@xxx.xxxxxxxxx@xxx.xxx. Non-emergency incidents or issues will be responded to within 72 hours, not including NYU-NY holidays and weekends.