Increase of Service Levels. The Service Levels shall be increased periodically in accordance with the continuous improvement methodology set forth in Exhibit 3 at no additional cost to DIR or the DIR Customers. In addition, subject to Section 11.5 and Exhibit 3, the Parties shall agree, to the extent reasonable and appropriate, to (a) increase the Service Levels to reflect improved performance capabilities associated with advances in the proven processes, technologies and methods available to perform the Services, (b) add new Service Levels to permit further measurement or monitoring of the accuracy, quality, completeness, timeliness, responsiveness, cost-effectiveness, or productivity of the Services, (c) modify or increase the Service Levels to reflect changes in the processes, architecture, standards, strategies, needs or objectives defined by DIR, and (d) modify or increase the Service Levels to reflect agreed upon changes in the manner in which the Services are performed by Service Provider.
Appears in 3 contracts
Samples: Master Services Agreement, Master Services Agreement, Master Services Agreement
Increase of Service Levels. The Service Levels shall be increased periodically in accordance with the continuous improvement methodology set forth in Exhibit 3 at no additional cost to DIR or the DIR Customers. In addition, subject to Section S ection 11.5 and Exhibit E xhibit 3, the Parties shall agree, to the extent reasonable and appropriate, to (a) increase the Service Levels to reflect improved performance capabilities associated with advances in the proven processes, technologies and methods available to perform the Services, (b) add new Service Levels to permit further measurement or monitoring of the accuracy, quality, completeness, timeliness, responsiveness, cost-cost- effectiveness, or productivity of the Services, (c) modify or increase the Service Levels to reflect changes in the processes, architecture, standards, strategies, needs or objectives defined by DIR, and (d) modify or increase the Service Levels to reflect agreed upon changes in the manner in which the Services are performed by Service Provider.and
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Increase of Service Levels. The Service Levels shall be increased periodically in accordance with the continuous improvement methodology set forth in Exhibit 3 at no additional cost to DIR or the DIR Customers. In addition, subject to Section 11.5 and Exhibit 3, the Parties shall agree, to the extent reasonable and appropriate, to (a) increase the Service Levels to reflect improved performance capabilities associated with advances in the proven processes, technologies and methods available to perform the Services, (b) add new Service Levels to permit further measurement or monitoring of the accuracy, quality, completeness, timeliness, responsiveness, cost-cost- effectiveness, or productivity of the Services, (c) modify or increase the Service Levels to reflect changes in the processes, architecture, standards, strategies, needs or objectives defined by DIR, and (d) modify or increase the Service Levels to reflect agreed upon changes in the manner in which the Services are performed by Service Provider.and
Appears in 1 contract
Samples: Master Services Agreement
Increase of Service Levels. The Service Levels shall be increased periodically in accordance with the continuous improvement methodology set forth in Exhibit 3 at no additional cost to DIR or the DIR CustomersTxDOT. In addition, subject to Section 11.5 and Exhibit 3, the Parties shall agree, to the extent reasonable and appropriate, to (a) increase the Service Levels to reflect improved performance capabilities associated with advances in the proven processes, technologies and methods available to perform the Services, (b) add new Service Levels to permit further measurement or monitoring of the accuracy, quality, completeness, timeliness, responsiveness, cost-effectiveness, or productivity of the Services, (c) modify or increase the Service Levels to reflect changes in the processes, architecture, standards, strategies, needs or objectives defined by DIRTxDOT, and (d) modify or increase the Service Levels to reflect agreed upon changes in the manner in which the Services are performed by Service Provider.
Appears in 1 contract
Samples: Master Services Agreement