Continuous Improvement Reviews. Throughout each Exhibit Term, CSC shall identify and notify Sears of commercially reasonable methods of improving the Services and reducing the cost to the Eligible Recipients of such Services. In addition, Sears and CSC shall periodically review the Service Levels and the performance data collected and reported by CSC in accordance with the applicable Transaction Document. As part of this review process, the Parties shall, at no additional cost to Sears, increase the Service Levels to reflect the higher performance levels actually attained or attainable by CSC in accordance with the applicable Transaction Document. At minimum, if the actual performance of any Services exceeds the applicable Service Level for twelve (12) consecutive months, then the applicable Service Level shall be automatically increased (or decreased, if applicable) to a value which is halfway between the existing Service Level and the average actual performance for such twelve (12) month period. In addition, subject to Section 4.5 (Additional Services) and the applicable Transaction Document, the Parties shall, to the extent reasonable and appropriate, (a) increase the Service Levels to reflect improved performance capabilities associated with advances in the proven processes, technologies and methods available to perform the Services, (b) add new Service Levels to permit further measurement or monitoring of the accuracy, quality, completeness, timeliness, responsiveness, cost-effectiveness or productivity of the Services, (c) modify or increase the Service Levels to reflect changes in the processes, architecture, standards, strategies, needs or objectives defined by Sears, (d) modify or increase the Service Levels to reflect agreed-upon changes in the manner in which the Services are performed by CSC or (e) replace Service Levels that are not accurately measuring the impact of poor performance with Service Levels that better measure the benefits the Eligible Recipients should receive from the Services. Sears may, from time to time, require CSC to measure and report on additional Service Levels.
Continuous Improvement Reviews. Vendor acknowledges that the quality of the Work provided in certain Service areas may be improved during the Term. Vendor shall use reasonable efforts to improve the quality of the Work provided in such areas to meet or exceed the Specifications and shall do so [***] to Reliance.
Continuous Improvement Reviews. Within three (3) months after the Launch Date, and at least quarterly thereafter, UPSTREAM shall schedule a meeting with ORBITZ to review the Service Levels. As part of this review process, the parties shall mutually determine whether or not increased or additional Services are required and negotiate in good faith on additional Service Levels, if applicable, to be added to Exhibit B.
Continuous Improvement Reviews. Once each year, beginning in the second Contract Year, Oncor and Vendor shall periodically review the Service Levels and the performance data collected and reported by Vendor in accordance with Schedule G to the applicable Services Agreement. As part of this review process, the Parties shall, at no additional cost to Oncor, increase the Service Levels to reflect the higher performance levels actually attained by Vendor in accordance with Schedule G to the applicable Services Agreement; provided, however, that such actual higher performance was not achieved through the use of additional resources. The Parties may agree, to the extent reasonable and appropriate, to (i) increase the Service Levels to reflect improved performance capabilities associated with advances in the proven processes, technologies and methods available to perform the Services, (ii) add new Service Levels to permit further measurement or monitoring of the accuracy, quality, completeness, timeliness, responsiveness, cost-effectiveness, or productivity of the Services, (iii) modify or increase the Service Levels to reflect changes in the processes, architecture, standards, strategies, needs or objectives defined by Oncor, and (iv) modify or increase the Service Levels to reflect agreed upon changes in the manner in which the Services are performed by Vendor. Notwithstanding the foregoing, nothing in this Section 7.4 shall be construed as changing the initial Service Levels for the purpose of determining any Service Level failure or penalty under this Agreement or the Services Agreements.
Continuous Improvement Reviews. During the six (6) months immediately following the Effective Date and at least annually thereafter, UICI and Insurdata shall review the Service Levels and the performance data collected and reported by Insurdata and shall: (i) to the extent required, add new Service Levels and/or develop new performance metrics to permit further measurement or monitoring of the Services; (ii) modify or increase the Service Levels to reflect changes in the architecture, standards, strategies, needs or objectives defined by UICI; or (iii) modify or increase the Service Levels to reflect agreed-upon changes in the manner in which the Services are performed by Insurdata. As part of this review process, the Parties shall jointly determine and agree on additions to or modifications of the Service Levels and allocation of Service Level Credits to be specified in SCHEDULE C.
Continuous Improvement Reviews. During the six (6) month period commencing when the Service Levels have been established and at least annually thereafter, ACE and IBM shall review the Service Levels and the performance data collected and reported by IBM and shall: (i) to the extent required, add new Service Levels to permit further measurement or monitoring of the Services; (ii) modify or increase the Service Levels to reflect changes in the architecture, standards, strategies, needs or objectives defined by ACE; or (v) modify or increase the Service Levels to reflect agreed upon changes in the manner in which the Services are performed by IBM. As part of this review process, the Parties shall jointly determine and agree on additions to or modifications of the Service Levels and allocation of Service Level Credits to be specified in Schedule G. ----------
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Continuous Improvement Reviews. Provider shall, on a continuous basis, (a) as part of its total quality management process, reasonably identify ways to improve the Service Levels; and (b) identify and apply proven techniques and tools from other installations within its operations that would benefit the Company Entities either operationally or financially. Provider shall, from time to time, include updates with respect to such improvements, techniques and tools in the reports provided to Company. Any obligation stated in this Section 15.4 is on a good faith basis, Provider shall not be liable for any obligations stated in this Section, unless such continuous improvement is a commercially and technically viable option. 15.5
Continuous Improvement Reviews. The Parties agree to implement the continuous improvement method set forth in Schedule G to each Services Agreement.
Continuous Improvement Reviews
