Common use of Informal Problem Solving Clause in Contracts

Informal Problem Solving. 47.1.1 Individuals, with or without advice and representation from MSA or Human Resources, shall first attempt to resolve disputes through discussion with the person(s) with whom there is a dispute, within twenty (20) working days of when the affected individual(s) first became aware of, or reasonably should have become aware of, the concern giving rise to the dispute. 47.1.2 Discussion as per Article 47.1.1 should include an open, respectful exchange of the interests of the Parties directly affected by the dispute, an exploration of the interests of the Parties, identification of potential options to resolve the dispute and discussion of mutually acceptable solutions. All discussions at this stage shall be on a without prejudice and without precedent basis. 47.1.3 If the dispute is not resolved satisfactorily within the time period specified in Article 47.1.1, it may be advanced to the formal stages of the Dispute Resolution Process.