Information and Referral Contact Specialist. Responsibilities and Qualifications I&R Contact Specialists are responsible for handling the inquiries that come into the contact center from individuals seeking assistance. Each I&R Contact Specialist must hold an AIRS Community Resource Specialist (“CRS”) certification. If the employee does not have this certification at the time of contract execution, the Grantee must include a plan for the employee to obtain CRS certification within six (6) months of eligibility for the exam. The I&R Contact Specialists must also have the following minimum qualifications:
Appears in 6 contracts
Samples: Renewal, contracts.hhs.texas.gov, contracts.hhs.texas.gov
