Common use of Initial Call Resolution for Covered California Expectation Clause in Contracts

Initial Call Resolution for Covered California Expectation. 85% of enrollee issues will be resolved within one (1) business day of receipt of the issue was received. 6.25% of total performance penalty at risk. Performance Level: <85%: 6.25% performance penalty. 85- 95%: no penalty. >95%: 6.25% performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee issues will be resolved within one (1) business day of receipt of the issue was receivedissue. 6.256.23.75% of total performance penalty at riskrisk available as a potential credit towards Contractor’s performance penalties. Performance Level: <85%: 6.256.23.755% performance penaltycredit. 85- 95%: no penaltycredit. >95%: 6.256.23.75% reduction in performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee issues will be resolved within one (1) business day of receipt of the issue was receivedissue. 6.253.75% of total performance penalty at riskrisk available as a potential credit towards Contractor’s performance penalties. Performance Level: <85%: 6.253.755% performance penaltycredit. 85- 95%: no penaltycredit. >95%: 6.253.75% reduction in performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee Enrollee issues will be resolved within one (1) business day of receipt of the issue was received. 6.25% of total performance penalty at risk. Performance Level: <85%: 6.253.75% performance penaltycredit. 85- 95%: no penaltycredit. >95%: 6.253.75% reduction in performance credit.

Initial Call Resolution for Covered California Expectation. 85% of enrollee Enrollee issues will be resolved within one (1) business day of receipt of the issue was receivedissue. 6.253.75% of total performance penalty at riskrisk available as a potential credit towards Contractor’s performance penalties. Performance Level: <85%: 6.253.75% performance penaltycredit. 85- 95%: no penaltycredit. >95%: 6.253.75% reduction in performance credit.