Initial Impact Assessment. 3.1 Interactive will determine the severity of any reported Incident based upon the Customer’s impact assessment having regard to the urgency and impact definitions in Table 1 and Table 2. Interactive will then allocate a severity level in accordance with Table 3.
Appears in 5 contracts
Samples: Cyber Security – Service Description, Managed Services Service Levels, Level Agreement
Initial Impact Assessment. 3.1 (a) Interactive will determine the severity priority of any reported Incident based upon the Customer’s impact assessment having regard to the urgency and impact definitions in Table 1 and Table 22 below. Interactive will then allocate a severity priority level in accordance with Table 33 below.
Appears in 4 contracts
Samples: Workplace Service Terms, Workplace Service Terms, Workplace Service Terms
