Common use of Initial Response and Acknowledgement Time Clause in Contracts

Initial Response and Acknowledgement Time. Severity Level Initial Response Time Acknowledgement Time Blocker 1 Business Day 3 Business Days Critical 2 Business Days 3 Business Days Major 2 Business Days 5 Business Days Minor 5 Business Days 30 Business Days 2.4.6. Technical support.

Initial Response and Acknowledgement Time. Severity Level Initial Response Time Acknowledgement Time Blocker 1 Business Day 3 Business Days Critical 2 Business Days 3 Business Days Major 2 Business Days 5 Business Days Minor 5 Business Days 30 Business Days 2.4.6. Technical support.Days

Initial Response and Acknowledgement Time. Severity Level Initial Response Time Acknowledgement Time Blocker 1 Business Day 3 Business Days Critical 2 Business Days 3 Business Days Major 2 Business Days 5 Business Days Minor 5 Business Days 30 Business Days 2.4.63.5. Technical support.