Simple vs complex Acknowledged Incidents. In order to provide adequate technical support, ISB distinguishes simple from complex Acknowledged Incidents. Simple Acknowledged Incidents can be resolved by ISB within a relatively short time period as from the expiration of the Acknowledgement Time, using its existing resources such as [book “iText in action”, existing code samples, API documentation, the operating specifications in the then-current documentation for the Software or Add-On(s)]. Complex Acknowledged Incidents cannot be resolved through ISB’s existing resources, require more time and more elaborate technical support.
Simple vs complex Acknowledged Incidents. In order to provide adequate technical support, ISA distinguishes simple from complex Acknowledged Incidents. Simple Acknowledged Incidents can be resolved by ISA within a relatively short time period as from the expiration of the Acknowledgement Time, using its existing resources such as [book “iText in action”, existing code samples, API documentation, the operating specifications in the then-current documentation for the Software or Add-On(s)]. Complex Acknowledged Incidents cannot be resolved through ISA’s existing resources, require more time and more elaborate technical support.
